easy jet won't replace my ipad that they broke on the hold

[carmellas3]

I had a short flight with easy jet. However I was told as boarding the plane my hand luggage would have to go on the hold. I said I couldn't do this as was carrying delicate and fragile items (musical equipment). They told me I had no choice.

So I took on board what I could hold in my hands and the rest had to go on the hold. Every thing was fine apart from my iPad. Cracked screen so unusable.

I've been chasing them for 4 months and still they count it as resolved and won't replace it for me. Aibu to think that they should.

I had to take dd's friend to see a doctor when we were skiing last year (tonsillitis). I waved her EHIC at them in reception and they just shrugged at me and said 'Non.' Cost 100 euros for the consultation and antibiotics. They said the EHIC just covered (some) hospital treatment. I think that means emergencies.

You could spend the money you have "saved" over the years to fund a new screen. You took a calculated risk and on this occasion lost. Travel insurance is not expensive unless you have specific medical conditions, you are even offered it when you buy Easyjet flights. I thought your hand luggage was only guaranteed to stay with you if you paid for priority boarding.

Everyone gets insurance every time they pop over to Paris or Brussels for the day? Seriously?

OP, I went to Rome for a weekend and wouldn't think not to take out travel insurance. Also went to Jersey for 3 days and took it out. Only cost about £15 each time aswell, rather that than have to pay to replace something valuable.

Sorry it happened to you though.

Yes Angie.

Easy jet often ask you to put your carry-on bag in the hold.

So out of interest what did you manage to carry on?

Angie, yes. Sadly, I've seen up close the fallout that occurs when someone falls seriously ill whilst abroad without insurance. I will NEVER put my friends and family through that completely unavoidable trauma.

I think, OP, you will just have to suck this one up.

It can't be that much to get an ipad screen replaced, surely? I'm guessing you've already had it done.....

Personally I would have held on to my ipad, and not let it go in the hold.

I get that it's annoying, I really do.

^How many pieces of luggage can I bring in the cabin with me? One, free of charge.

Size: 50 x 40 x 20cm including wheels and handles to be guaranteed to travel in the cabin, otherwise up to 56cm x 45cm x 25cm. If the flight is very busy, passengers with cases larger than 50 x 40 x 20cm may be asked to put their bag in the hold at the gate.^

i pad screen very hard to replace if not impossible .apple themselves won,t do it they told me there is a clip inside and once a screen comes off it breaks said clip so unreplacable .maybe a small shop may try but then your apple gaurantee void .my son 19 sat his fat behind on his girlfriends i pad and i phoned apple and that was there response .so he had to buy her a new one .lesson learned there

If you die on holiday it doesn't matter how much you have. No one would be allowed to spend a penny.

Or if it's too much of a hassle organising it from scratch each time you plan a quick getaway, take out annual insurance.
OP, you might have assets to pay repatriation Costa in the even of your death, but what about in the event of serious injury?

And I'm staggered at the argument of "I've never needed it before." You've been lucky so far, you mean.

Similar happened to me. I was made to check my hand luggage into the hold because there was not enough space (my bag was within size limits). I think it may have been Ryanair but could have been Easyjet. In any event, their policy was clear that some bags might have to go into the hold if there was too much hand luggage, unless small enough to go under the seat. I completely forgot I had my ipad in there (until after the flight took off) and sure enough it cracked. it did not occur to me to claim from the airline as they had made the policy clear.

You seem generally very lax about insurance.

I had my Ipad screen replaced last week, cost me £45, so it isn't necessarily unusable.

Yes, AngieBolen, we have an annual travel policy for the EU as it works out cheaper than buying insurance each time we travel to another country. If we go outside the EU, (which is rare), we just buy insurance for the duration of that trip. In our - limited - experience, insurance for everywhere outside the USA is cheap; for the USA it is more expensive than other countries but still reasonable. N.B. We have not travelled all over the world!!

Why do people keep banging on about travel insurance? OP doesn't have it, so its a moot point.
The only question of import is does Easyjet have any legal responsibility for damage to items in checked luggage? And does the onus change because the luggage was not intended to be checked in?
I imagine all this will be found in the fine print in the t's&c's.

I would never go anywhere without travel insurance, not even for a weekend. Lesson learnt OP?

Yes, the minute you die (or rather, your death is confirmed), your estate is frozen and no one can touch it until endless paperwork has been dealt with. When mil died, we had to pay out up front for all sorts of expenses and it was months before funds were released.

Well I never have a travel insurrance either!
And tbh, whether the OP has or hadn't one is not here nor there. Saying she should have had a travel insurrance is very much victime blaming. So your stuff was damaged by us but that's not our problem ....

If I was you OP, I would look again at what EasyJet guarantees, eg does it guarantee that you CAN take a small bag with you? And does it guarantee that your items will not be damaged in transit (ie screem for an ipad)?

The issue here is clearly that it's easy to protect an ipad well before putting it on hold but you won't if you are planning to have it with you.
I suspect they can't guarantee the latter but they might guarantee the former. Have a look.

I would suspect it is the thermal shock from the cold temperatures in the hold which cracks screens rather than poor handling.

I did recently read that the EHIC doesn't do what most people think it does - I thought it gave you emergency healthcare, but nothing which could wait. Does it not? I haven't actually found anything which tells you what it DOES cover. It just says "The equivalent to what locals would get" - what, insured locals, uninsured locals? All other EU countries have health insurance programs!

"You get treated the same way as a citizen of that country. If they get free medical treatment then you do too – if they pay, you pay the same rates. As this is a reciprocal agreement across Europe, it also means EU citizens can use the NHS in the same way."

"It only gives you access to state-run hospitals which, depending on where you travel to, can be few or far between, and more limited."

"Even in a state hospital using EHIC, you may still have to pay a substantial amount in some countries. Travel insurance should cover this, though using an EHIC may mean you won't need to pay the excess."

"While in the UK emergency treatment tends to be on the NHS, don't assume this type of coverage will always be available. You may be taken to a private hospital."
www.moneysavingexpert.com/travel/free-ehic-card

The NHS lists what is available under EHIC in each country www.nhs.uk/NHSEngland/Healthcareabroad/countryguide/Pages/EEAcountries.aspx

The OP may find it useful to know that in France she would be required to pay for all treatment up front, and claim it back (70% of the cost, not 100%)

Noit included in EHIC:
There will be a 20% copayment charge, and a hospital stay will cost E18 a day. You will also probably have to pay all or some of the prescription cost. If a doctor thinks you didn't need an ambulance, you'll play for that too.