I know everyone's explaining why the HV went through the form in addition to asking the OP to fill it out in advance, but why didn't the HV explain it herself?
It strikes me that the HV relied on her position of power to get the OP to comply and failed to treat the OP with respect or just Engage with her properly. Why didn't she explain the purpose of the form and how they use it? Especially when the OP made it clear she didn't know why and saw it as wasting her very precious time in the day.
Why didn't the HV suggest rearranging the appointment for a better time. If the OP was stressed enough to warrant a follow up, why didn't she try and engage with her and suggest thjngs to ease the stress. That would have additionally helped the HV explore the situation a bit more and see how the OP reacted.
I think it's rubbish that mothers (& it is mostly mothers), are expected to 'play the game' in order not to raise any suspicions, told to keep their head down as if it's then their fault for daring to complain. I can't see how that situation is in any way conducive to helping the child.
The system holds all the power, it can make mistakes and then people are considered unreasonable for reacting to that. The system even allows HCP's/ admin to make appointment errors then blame it on the patient/ parent, which could then be used as evidence against that person. Why is this acceptable? Why must we pretend we don't understand the potential consequences? Or challenger he inherent unfairness or lack of respect? it doesn't make sense.
The social contract is:
Authority has all power, makes mistakes with no consequences of accountability. Families must be civil, gracious and engage with the authority no matter how they are treated or engaged with. Lack of compliance can be used against them so grin and bear it and don't draw attention to yourself.
Power & respect massively out of balance. No individual at HV level is the blame for the system, but the system allows for people to be treated badly, and then that person gets told they must endure it or it will get worse for them, or that by asking to be treated professionally, somehow other children may suffer.
I support child protection endeavors wholeheartedly, and believe that social services have a very difficult job. And HV straddle two different remits which make uneasy bed fellows.
But the system could be massively improved, and at the heart of that lies a shift - having a basic respect for people.
Respect for HV and SW, and a respect for their expertise that is compromised by ludicrously stretched case loads.
Respect for families and patients, understanding that if you treat people fairly, kindly and with basic politeness, they tend to respond in kind. Relying on a power imbalance, to force people to comply through fear, well, that is sloppy behaviour and ultimately makes the job harder.