Active discussions

Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

wibu to kick off in tesco?

290 replies

jellybelly701 · 01/09/2014 16:18

Ordered my weekly shop yesterday, just groceries and baby food, nothing that is age restricted. The delivery guy wouldn't let me sign for it as I have no proof I'm over 18. I am almost 22 with a 10mo baby. We have no food at all so I can't even cook his dinner.

I am furious!! Why on earth do I have to prove I'm over 18 to buy a chicken and some veg? Especially when I could go in store and purchase exactly what I have ordered and wouldn't even need to be 16 never mind 18! So thanks to fucking Tesco both me and my son will be going hungry tonight. Arseholes.

I'm in two minds of carrying ds to Tesco to kick off a bit, how can they let a baby go hungry like that for no logical reason? I'm actually in tears I'm so bloody angry!!! Ughhhh!!!

OP posts:
5madthings · 01/09/2014 20:20

I have a Barclays current account with a debit card no photographic id needed.

Had a similar account with what was Midland bank, also have accounts with natwest and what was egg.

None needed photographic id, I just looked at the list of acceptable id, it includes stuff such as benefits letters, tax credits and child benefit notifications etc.

And I know the difference between a debit card I can use anywhere and a cash card that only allows withdrawals from a cash nachine, my very first child account had a cash card like that and then I got a debit card at about 14?

BehindHerSmile · 01/09/2014 20:20

Have you never worked OP?

Each job I've had required me to provide them with ID.

KeemaNaanAndCurryOn · 01/09/2014 20:22

This has taken a bizarre turn.

When I opened my current bank accounts I did it without photo ID. I provided ID yes, but nothing with a photo on as I didn't have it. I've since opened savings accounts, taken out a loan and started an ISA, all without having to show photo ID.

It's rather bizarre that this thread has changed from a quite justifiable rant at having your shopping taken back to the store, to a debate with Gemma-the-banking-guru-wells on what you need to open an account.

OP YANBU by the way.

PistolWhipped · 01/09/2014 20:26

OP, I'd tell you to come and have a rollie but Tesco's robbed our baccie! Grin

GemmaWella81 · 01/09/2014 20:27

Ok I stand corrected that in some banks they will allow you a debit card if you provide sufficient ID as per there own internal requirements. When I was serving customers and opening up new accounts (four years ago since I left) a photographic Id was a must have... Otherwise they were directed to the cash card account forms and off they go as such. Credit cards are subject to credit checks and there's checks built within that, banks do as much as reasonably possible to mitigate risk and knowing your customer is part and parcel of that.

The op did state no ID at all was available to her, going by the lists given (benefit letters, tax credits in addition to the standard passport, DL) then there may be some options open to her.

Gruntfuttock · 01/09/2014 20:29

This has been a very surprising thread to me. I had no idea that in the UK it is considered extremely odd - even 'Victorian' according to a PP - not to have photo ID at all times. Carrying ID isn't compulsory in the UK and apparently Citizen Cards are useless, so I don't understand how it seems to have become the norm that other Photo ID is expected to be produced on demand. That a paid-for delivery containing nothing more lethal than meat and vegetables will not be handed over to anyone that cannot provide prove that they are over 18 is incredible and nonsensical.

I think that Tesco's policy should be challenged and changed, even if it needs publicity in the form of a sad-face photo in the Daily Mail. How can such a policy be justified after all? It adds insult to injury that refunds aren't given for several days too.

ICanSeeTheSun · 01/09/2014 20:29

YouTheCat then if you don't agree to the T&C then you don't have to use tesco online shopping.

Gruntfuttock · 01/09/2014 20:30

'proof' not''prove' buggrit!

Janethegirl · 01/09/2014 20:34

Sorry gemma but you seem to like talking out of your ar*e, just like a person in a well known high street bank who insisted I needed a bank account to cash a travelers cheque. By god the banks do employ utter muppets, either that or their training is crap. I did get my issue resolved by speaking to the manager though ( did take 50 minutes out if my life!).

BruthasTortoise · 01/09/2014 20:37

As far as I'm aware the reason someone 18+ has to sign is because an under 18 year old can not enter into a legal contract i.e. you're signing to confirm that the delivery has been received and it is used as legal proof if someone should then phone into store half an hour later and say they didn't receive they're groceries. I'd assume this delivery driver has been caught out before by an under 18 signing and then disputing receipt (it does happen) and isn't prepared to risk his job so you can have your shopping. Get some id - the fella was only doing his job.

BruthasTortoise · 01/09/2014 20:39

*their

hobnobsaremyfavourite · 01/09/2014 20:39

I have two current accounts, a savings account and a mortgage with a high st bank and never produced photo id for any of it.
Oh and if a bank member of staff ever offered me "advice" on how to spend my money they would see my accounts disappear quucker than they could hoick their judgy pants.

Gruntfuttock · 01/09/2014 20:42

BruthasTortoise do you know how long that has been the case? I lived alone from 16 and my parents had no part in my life at all, so being deemed unable to enter into a legal contract until I was 18 would have made my life impossible.

kali110 · 01/09/2014 20:43

Tesco could have rung op to ask if she had been asked for id or op could have been a mystery shopper so don't blame the driver for not taking the risk!
Where i used to work we had a mystery shopper every month to check we were polite, saying what we were supposed to etc
For once chopin i agree with your whole post ??

Janethegirl · 01/09/2014 20:44

I agree Hobnobs, my local building society suggested an alternative account for me and I said no thank you....I wasn't that polite actually. I said my money, my choice, my mistake Smile. Probably a mistake as I may be able to claim compensation in the futureGrin.

tobeabat · 01/09/2014 20:46

This reply has been deleted

Message withdrawn at poster's request.

ICanSeeTheSun · 01/09/2014 20:47

Grunt didn't you have a social worker or another person. How can a 16 year old get a place to rent without somebody to vouch for them.

YouTheCat · 01/09/2014 20:48

Icanseethesun, I don't use Tesco for online shopping. They let me down badly once when going out to the shops was not an option (children with autism, no transport and no one to watch the kids so I could nip to the corner shop). They then tried to blame me for their mistake and took an age to refund. Their customer service is shockingly bad.

ICanSeeTheSun · 01/09/2014 20:52

Tbh after this thread I don't think I would use tesco online shopping. Online shopping is suppose to make life easier.

BruthasTortoise · 01/09/2014 20:55

But the neighbour would be aware they are signing to acknowledge receipt would they not? It's not a perfect solution but I'm actually surprised that they are companies which allow children to sign for deliveries.

YouTheCat · 01/09/2014 20:55

True. I usually just go and do mine in the shop as it's just as easy for me to pop in after work and cheaper to get a taxi back than to pay for delivery.

When I do a weekly shop online, I use Sainsbury's. Any small problem I've ever had (just a few) has always been sorted out quickly and with no fuss.

BruthasTortoise · 01/09/2014 20:55

FFS - fat fingers! *that there are companies...

Janethegirl · 01/09/2014 20:56

Disclaimer: I have never used online supermarket shopping in my life and it looks like it isn't worth the aggro! Get a taxi there and back if there's no other option.

Gruntfuttock · 01/09/2014 20:59

ICanSeeTheSun I never had a social worker. I simply answered ads for bedsits, paid the deposit and the rent. I was in full-time employment. I never needed anyone to vouch for me. The best years were living in a hostel on Gower Street (in Bloomsbury) linked to my job in an Oxford Street department store. That was fantastic. A great place to live and I met (because I had to share a tiny room) so many lovely people. Smile

BehindHerSmile · 01/09/2014 20:59

I had no idea that in the UK it is considered extremely odd - even 'Victorian' according to a PP - not to have photo ID at all times. Carrying ID isn't compulsory in the UK and apparently Citizen Cards are useless, so I don't understand how it seems to have become the norm that other Photo ID is expected to be produced on demand.

I think you have misunderstood. People are shocked that the OP has no form of ID at the age of 22. It's got nothing to do with carrying a photo ID at all times.