AIBU to expect a 'please' from a cashier when they ask me 4 money?

[ShakerattlenRoll]

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

        I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you'  and 'have a nice day' was surfice and please was not needed.

       I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA

YABU.

And i'm one of those people who say please and thank you when i'm serving customers and being one!

Your kind of attitude would inspire me to say 'fuck you very much' as you were leaving.

What is so lacking in your life that you even NOTICE such a thing? I always wonder what horrors of the mundane the folk who kick up a fuss about a relatively small issue suffer.

You come across as rude, and I'm glad you suffer such a mundane existence for we 'normal' folk see you as a stark warning against not spending time having fun

Its how it's said that matters a cheery £4 with a smile is just the same as a please.

Wish there was a head office for us cashiers to complain to

Can everyone please (see what I did there) inform head office if they experience good customer service from any of us shop staff? People rarely do...

Well I went back and read the whole thread and its fairly obvious that the op would benefit from using self service tills. No need to worry about who should say please and when unless you want to talk to a machine

I work in a shop. sometimes I say please when asking for the money sometimes I don't. I am always polite and chat with the customers if they want to (work in an old established family run shop)

if someone tore a strip off me for not saying please I would be very upset given my whole attitude around customers is polite and friendly and helpful.

we get a lot of regulars in our little hardware shop they tend to be elderly people who want a bit of a chat whilst they buy their light bulbs etc.

I work for one of the big four and we are told to say that's £8 please then thank you when they hand cash over. However I think you are a bit mental and need a life

hahaha
I once asked someone who was hanging around the cash register if I could help them. Just a plain, "can I help anyone?"
and she came over all aggressive and was all, "no, no, god they're bloody desperate to sell aren't they!"

Love 'difficult' customers. My boss is hilarious at imitating them, makes for good times in the lulls. We'd have loved you OP.

Oh and there's just a CHORUS of pleases and thankyous when we're serving customers cos we're so British like that. It gets quite ridiculous really, especially at the end when we're filling the silence while the customer puts her money away and it's just a neverending exchange of "thanks, bye!".

Joules68 - actually, I have emailed about good service - I used to go to Pret a lot and all the staff in my local one were very good, but there was one bloke in particular who was always so nice and friendly, and when I changed jobs (and therefore location) I emailed their Head Office to say how lovely they'd all been and mentioned this one chap (they wear name badges).

They might ban you if you carry on, staff aren't there to take crap from customers.

Your photo could be in every markseys in the land.

Oh come on, OP! YABU.

"Unpleasant customer in the bagging area."

They should probably have said please but what's with all the people saying they should force a smile? IMO there's nothing worse than fake friendliness, forcing some poor NMW checkout person with a boring job to squeeze out a fake grin to every customer is ridiculous, you can be polite without fake smiling like a goon. If a smile from somebody being paid to do it is that important to you you have bigger issues to worry about really.

It really isn't polite to tear a strip off someone, OP. Please just let this one go and stop thinking about it. It is not worth your time or attention. Sorry to hear you were so upset but I bet that cashier was upset too. I can imagine the Mumsnet thread SHE would have started with her side of the story.

Sonlypuppyfat is right about tone of voice. I don't know if the cashiers who serve me always say please when they ask for my payment - thank god I have enough else going on in my life that I don't notice that sort of thing - but the vast majority of them smile and use a pleasant tone of voice, and as far as I am concerned, that is just as good.

As others have said, Shakerattle, ringing round a huge list of other supermarkets to get them 'on your side' is madness. Now there is not just one supermarket's staff thinking how rude and deranged you are, there are lots!! Result!

Way too late in the thread to be bothering, but -

I just had to say, customers who just walk up and dump their basket of shopping on the conveyer like some lord/lady of the manner are the lowest of the low!

Unpack your bloody shopping.

I think it's poor that it's not considered good customer service these days to say please and thank you. Or to apologise for overcharging or not delivering which seems to be the norm lately.

I worked in retail when I was younger. We were expected to be polite. The whole point of you being there is to sell things. If you're not nice to people, they'll shop elsewhere.

I don't think I'd have gone as far as to "tear a strip off someone" though. I don't shop in one particular department store any more. The staff look daggers at you if you dare to try any clothing on.

OP - saying 'please' costs nothing so in some ways you are right. I always say please and thank you so I often wonder why it isn't reciporated.

However you haven't shown yourself in your best light OP. Youve called another poster a 'silly fool' that is RUDE OP.

Also I think you have FAR too much time in your hands in that you a) got the manager involved and b) you called sainsburys and tesco to ask if 'please' was part of their policy

If a cashier not saying please to you gets you this offended and angry them how do you deal with big problems in your life?

There is plenty of other ways of getting please and thank you across without actually saying the words

I'm just pissing myself at this thread.

She didn't say please. Well. Fuck me. In marksies too!

Op. I suggest you look at your life and be very, very chuffed that's this is your biggest problem.

Please.

Has OP confirmed whether she said please when she dumped her basket on the belt?