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AIBU?

AIBU to expect a 'please' from a cashier when they ask me 4 money?

654 replies

ShakerattlenRoll · 21/01/2014 20:41

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you' and 'have a nice day' was surfice and please was not needed.

I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA

OP posts:
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Stropzilla · 23/01/2014 17:49

I suspect OP would have found a problem with anything that day. I used to work on checkouts and the number of people who complain about anything they can to feel superior is amazing! My favorite was the woman with the daughter who purchased about 5 things. Next thing I know, my supervisor had told me there has been a complaint about me being too cheerful and not offering a bag packer! I was to stop smiling and make sure all bags got packed or be retrained. The woman was standing just behind, smiling smugly. As she walked off, her very embarrassed daughter apologised profusely to me and told me she was like that all the time. My supervisor told me not to worry about the training but she had to say something as the customer had got so wound up over nothing and we had a good laugh in the canteen later.

That's going to be you if you don't stop this madness now op! Phoning round other supermarkets? I bet you've already provided more entertainment than just on here!

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Eminybob · 23/01/2014 18:01

YANBU to be annoyed about bad mannered shop assistants. It drives me mad, the worst are the ones who continue to have a conversation with each other and pay no attention to their customer (Boots staff I'm looking at you!).

However.... YABVVU to cause such a fuss about someone simply not saying the word please. Seriously? Calling over a manager? Writing to complain? And honestly, calling other supermarkets? You must have far too much time on your hands. Just go on your way, forget about it and enjoy the rest of your day. You're not doing your blood pressure and good getting do worked up about something so trivial. How is it really effecting your life? Do yourself a favour and chill out.

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SDTGisAnEvilWolefGenius · 23/01/2014 18:02

Where oh where is the OP? Has anyone been in M&S today? Was she there?

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Eminybob · 23/01/2014 18:02

*any good

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