AIBU to expect a 'please' from a cashier when they ask me 4 money?

[ShakerattlenRoll]

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

        I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you'  and 'have a nice day' was surfice and please was not needed.

       I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA

The thing about this thread is that it inspired me to listen this morning when I went in a shop as I don't normally notice, but both me and the cashier must have said please and thank you about five or six times

"hello, could I have these two please"
"that will be £2.50 please"
"thank you, here's £3"
"thank you, 50p"
"thanks, bye"
"thanks bye"

Well I went back and read the whole thread and its fairly obvious that the op would benefit from using self service tills.

I don't think that's a very good idea; she might get upset if the machine isn't programmed to speak in a polite manner and then she might report it to head office

I work in a shop and don't say "please".....

I usually say "and that comes to £x.yy in total" then either "thank you" if money is proffered or "pop your card in there" if a card is waved about... followed by "here is your receipt" and "thank you"

would you think that is rude?

I serve over 200 customers a shift - and not one has complained...

Thank you for all of your replies.I greatly appreciate it and thank you for enlightening me and making me a better person for it.After all that is why I use the forum is to get a good over all feedback from a cross section of society.None of us are perfect and we all make mistakes and I made a mistake by 'tearing a strip' of the cashier. (I pulled her on it and she APOLOGISED for her rudeness) .Throughout the time I talked to this cashier I was polite and I spoke my truths quietly and clearly whilst there was no other customers around the cashier at the time .I excepted her apology and moved on and I did not want to pursue this as a complaint with the management.I was happy with her genuine apology.
It was only on my return the next day when the same thing happened with another cashier and a please was not offered up during the transaction.This cashier decided to argue her corner that it was not necessary to say please and was not obliged to. This is when I involved the management.

    I except that it was a little bit aggressive to have a pop at the cashiers for their lack of manners/rudeness and I handled it wrongly.Next time I have a complaint I will go straight to the management without mentioning to the person involved.I could also try and resolve the issue by talking it through with that individual like I did with the first cashier which did get resolved.

       As I said thanks for all your replies it has been quiet an eye opener.Have a good day.Thank you please.

Have they banned you from the branch of m&s for being unreasonable with their staff?

^^far from it.Why would they ban me when I have done nothing wrong ?

Unfortunately most places won't ban people for being rude to the staff.

Pulling somebody up on bad manners is not rude btw hth

But by demanding cash out of customer with out a 'please' is considered rude according to all the major supermarkets and marksies customer services this morning

Because you decided to belittle their staff without good reason, cause embarrassment to more than one member of staff and are a general nuisance by the sounds of it. If it was my shop I would ban you as I would value my staff and wouldn't want them exposed to somebody who accuses them of being rude when the reality is that it is the customer herself who is rude but is too full of self importance to realise it.

Personally I know if a customer had an issue with me if I was a cashier I would prefer to try and resolve the issue with the customer myself before taking the complaint to the management.In many ways I felt I helped that first cashier by correcting her on her error/mistake by talking it through with her and as i said before of which she apologised for her rudeness.

Yes, of course you feel that you helped her by talking it through with her and 'tearing a shred off her'.

Shake- you mention that if it happens again you 'will go straight to management' WHY?

Life is TOO short! Who cares if they don't say please? Of course it's nice if they do but if they don't then grab your purchases and get on with your day- get out in the fresh air, think of the good things in your life.

Why dwell on such trivial things? I think you have issues IMHO.

But by demanding cash out of customer with out a 'please' is considered rude

No one is "demanding" cash from you! the cashier is there to facilitate your transaction, you want the goods, you have to pay for the goods, the cashier is there to take your money. She is hardly demanding money for nothing! You instigated the transaction, if anything, you should be saying "Would you take my payment please?" :)

Did you apologise for your rudeness?

You do sound a bit like the shopper equivalent of those terrible tone deaf people who go on X factor and actually believe that they sound good.

I think Shake is having a laugh, folks

For what it's worth, I agree that some shop staff are unbelievably rude and it hacks me off no end. I know it works both ways though - some customers are foul.

No one is demanding cash!! You are paying for something you have chosen!, not being mugged!

I may have to go shopping now to hear what the cashier says to me! I don't notice whether they say please but I do notice the tone in which they speak which I think can count for more.

If the cashier said something like "That comes to £23.75", it is a statement of fact, not a request, and thus does not require the word "please". I can't think of an occasion where a cashier has actually asked me for the money rather than just tell me the total I owe.

I've just had an apology from Marks and Spencer customer service.

Seriously? No you haven't. I don't believe you.

I have sent a message of apology to the cashiers in question hth

Seeing as you got your apology, you need to get your arse back to the shop and apologise to the assistant you "tore a strip off" and apologise too.

I have just had the customer services on the phone apologising to me of which i'm not at all surprised.It's only normal to say please when asking for money during a transaction.hth

I am properly impressed, Shakerattle - you have taken it all on the chin, and apologised to the cashiers - well done!

Mind you - this is not in the proper spirit of AIBU - are you not worried that you will break MN with this outbreak of reasonableness?!