AIBU to expect a 'please' from a cashier when they ask me 4 money?

[ShakerattlenRoll]

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

        I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you'  and 'have a nice day' was surfice and please was not needed.

       I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA

The worst ones are the ones that don't say thank you. It might sound trivial but it winds me up so much. Sometimes I just say 'pardon' then , when they look at me blank I just say oh I wasn't sure but I thought you just said thank you. Childish I know but it's better than being rude. Manners cost nothing.

Great post perfectstorm What goes around comes around hey?

SDTGisAnEvilWolefGeniusWed 22-Jan-14 14:17:28

Lol? You think it is funny that you have got someone an official reprimand, that will be on their record, that might stop them getting a promotion, all over the cashier not saying please? Please explain,Shakerattlehow that is spreading happy vibes to all of humanity?

I take back what I said about you showing yourself to be reasonable.

Completely agree!

So the OP has had a response to tell her that the store manager is being reprimanded......she'll be back in a few hours to tell us that she's had another email from head office asking her if she wants to be the new regional customer services advisor trainer

How funny! The manager won't have been reprimanded. What a silly thing to say. This is clearly a wind up!

'I think if you treat people with respect and courtesy, they will almost always repay that in absolute spades. And I can only suspect that if you do the opposite, then you'll get what you give.'

I think perfect storm is spot on.

almost being the operative word

shakerattle. Did she 'except' your money with a smile?

OP

I am the QUEEN of good manners (was brought up to say Please and Thank you) in this circumstance there is NO NEED for the cashier to say please to you in response to you handing over money.

sometimes a cashier will say please, thank you, sorry, good bye etc to me - and in some naicer stores (Waitrose, John Lewis etc) I have noticed a bit more politeness. also having said that in Tescos, Poundland etc I've got the odd Please and Thank you too - for whatever reason.

don't sweat the small stuff.

No, there's no NEED to - in fact, there is no NEED to do very much in this life, but when shops are fighting for business it's the ones who go the extra mile (smile, welcome, please can I have your money, thank you for your custom, etc) that will do better than the others who don't.

wait - did you get someone a reprimand over this??

how dare you. how very dare you!

sometimes if I've had the day from hell etc I may THINK about that (evil HelloBoys) but thinking and doing it are 2 completely different things.

People like you are sometimes banned from stores for being rude. checkout person probably gets low wage and you expect bowing and scraping. dear oh dear oh dear.

Sir - but this is being petty beyond the extreme.

if I counted every cashier who didn't mind his/her Ps & Qs with me life would be very sad. don't you think?

No, I don't think. I work hard for my money, and when I spend it I want to spend it somewhere which shows that it's appreciative of my custom. I certainly wouldn't tear a strip off someone for not saying please or thank you for my custom/money - that's just ridiculous - but I wouldn't rush back there. Plenty of other shops and staff who are appreciative of the custom, so I'd support them instead.

If you had come into my shop and tore a strip of any of our workers i would of banned you straight away.
How dare you think you can dictate how another speaks.
How bloody arrogant of you.
I hope that one day you will come into my shop.

Thinking back to what I used to say when I worked in a shop, I don't think I said please, it doesn't seem to flow in the sentence.

However, I would hope that the friendly and polite tone, the smile, the thank you afterwards and the general niceness would far outweigh the lack of a superfluos please. In fact, I was often complimented to my manager for my niceness and super clothes folding skillz

As long as people are nice to me I don't care about the specifics.

The lady in our shop over the road says thank you but not please but is lovely and chatty.

What annoys me is people that think someone not displaying perfect manners gives them an excuse to get snarky, getting snarky is way more ill mannered than forgetting a please.

Yes to not flowing, you can say that's four ninety nine with a smile and thank the customer when you get the money.

Or say that's four ninety nine please in a really annoying miss rabbit voice.

I can't remember whether I said please when I worked in a shop but I remember our manageress backed us to the hilt against any snarksters.

What a load of bull!I have NEVER had a cashier say 'please' and they should never have to.They are telling you what you owe,what you have chosen to pay for,that is not something you say 'please' for.It's the customer that is meant to say something and that is 'thank you'.

Don't believe a word of it

I agree with Trip. I don't actually believe this happened. Surely nobody is that much of a nasty fucker to actually risk someones job.

See, I did say please - "hello, that's £7.50 please" "and that's £2.50 change, thank you" "Bye"

Hate the "£7.50" followed by nothing type of transaction. What's wrong with a smile, a please, a thank you, a goodbye? I know how much something is going to cost, I can work it out for myself and I don't really need the shop assistant to state the obvious, but I do like someone to acknowledge that they are taking my money with a please and thanks. It's not difficult.

What if you've bought eight things, you need the total, unless you are carol vorderman?

Well I suppose some people are sticklers for this type of thing and some not, as long as people are friendly I'm not too concerned about it at all.

We can all agree that absence of a please does not deserve a torn strip, (I think)!

And that the OP is on the wind up.

YANBU. I completely agree with you, but I'm not surprised at the attitude of most Mners. Sad really that society has come to this.

Depends - if I've bought 8 things in the pound shop I can work it out! Rather than having a cut off point for customers and staff though it might just be easier to say a generic please .

Totally agree that no-one needs a strip torn off them for not saying please.

I asked the woman in the pound shop how much something was the other week, she said Erm, a pound?

Deeply embarrassing.