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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

AIBU to expect a 'please' from a cashier when they ask me 4 money?

654 replies

ShakerattlenRoll · 21/01/2014 20:41

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

        I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you'  and 'have a nice day' was surfice and please was not needed.

       I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA
OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 13:51

perfectstorm would you like to tell the forum where you stand on the issue of good manners(i.e saying please when asking for money as a cashier)? Feel free to enlighten us where you stand on this subject.Apart from being rude to me and trying your best to show me up and failing terribly .please feel free to put something positive and no more of your negative bile TYIA

OP posts:
TodayIsAGoodDay · 22/01/2014 13:52

The OP epitomises everything that is so horrible about working in customer services: having to deal with very unpleasant people, having to agree with everything they say while they bully you and talk to you like shit because they are the customer and they know you have no powers to fight your corner.

Shame on you OP, you sound quite horrible.

Just to echo other comments: please don't for one moment think that their apology means that you are right. As someone pointed out they would apologise for the sky being blue if it meant appeasing getting rid of people like you.

BeverlyMoss · 22/01/2014 13:53

Maybe you're just unaware of how rudely you speak to people, just like the cashier was unaware that not saying 'please' would be rude (to you)

roundtable · 22/01/2014 13:54

Hully? Is that you? Grin

This is a piss take I think. The turn of phrase is, um, interesting.

will I be deleted I wonder...?

Original poster
ShakerattlenRoll · 22/01/2014 13:55

needaholidaynow I was meaning that i'm sure the cashier would like to sort the problem out with the customer if there was a problem without involving the management.This was done in the first instance on the first day with the first cashier.She apologised for her rude behaviour and i excepted.End of

OP posts:
BeverlyMoss · 22/01/2014 13:55

is that you Mrs Hawker?

you sound just like my school teacher circa 1985.

Crowler · 22/01/2014 13:55

Being well-mannered, among other things, is being pleasant and unassuming in public. Not making a scene, not making a spectacle of yourself.

Original poster
ShakerattlenRoll · 22/01/2014 13:56

beverlyMoss how can you say that I speak to people rudely.Please give me an example instead of just spouting any old calptrap rubbish

OP posts:
ShadowOfTheDay · 22/01/2014 13:57

we "cashiers" - at least you don't call us "shop girls" - don't ask for money.... we inform you of how much you owe us.... if you want the goods you pay.... we thank you for your payment/custom .... some of us do it with a smile....

Original poster
ShakerattlenRoll · 22/01/2014 13:57

Crowler when it is justified it is ok in my book hth .They should learn some manners

OP posts:
BeverlyMoss · 22/01/2014 13:58

perfectstorm has just pointed out some of it to you, there's plenty more to be found in your posts, oh and your very last comment to me.

rude.

Original poster
ShakerattlenRoll · 22/01/2014 13:58

Anyhow Crowler I never made a spectacle of myself because i spoke to the individuals concerned and there was hardly anybody about the shop was just about empty.last part of the day

OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 13:59

BeverlyMoss don't start talking rubbish that you can't back up

OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 14:00

To call somebody a silly fool is ok when they they are being silly and foolish hth

OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 14:01

Shadowofaday do you ever say please when doing your job?

OP posts:
tiredoutgran · 22/01/2014 14:01

YANBU, customer service has become appalling in this country over the last 10 years, and seeing some of the replies you have on here it is no wonder. If we allow staff to get away with having no general manners how the hell do we expect them to value their customers. Mind you, after 18 years in a customer facing role and training staff of various organisations in customer service, I can confirm that the day to day rudeness of the general public does become wearing!

TodayIsAGoodDay · 22/01/2014 14:01

I think someone should start a reverse AIBU, so we can offer some 'virtual' sympathy to the poor cashier.

BeverlyMoss · 22/01/2014 14:02

and again

rude.

I get the sense that I could repost dozens of examples of your rudeness but you still wouldn't see it.

Original poster
ShakerattlenRoll · 22/01/2014 14:02

For me just asking for money and not saying please just don't sit right and in fact i would have more trouble not saying please than saying it. I suppose we're all not so spiritually gifted as each other !

OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 14:02

Beverly Moss go on find some examples and stop talking nonsense

OP posts:
Berryglitter · 22/01/2014 14:03

It's also incredibly rude to call someone that! You rude, obnoxious, idiot. Just stating the facts hth.

BeverlyMoss · 22/01/2014 14:03

hahahahaha Grin

LEMmingaround · 22/01/2014 14:03

Christ OP is this all you have to worry about?

jacks365 · 22/01/2014 14:05

I do not understand why a cashier has to say please when she is informing you of the amount that you need to pay to take away the goods that you want. She is helping you by serving you not the other way round therefore any please or thank yous should come from you if you wish to show true good manners. Your expectations show a belief that you are intrinsically better and that the cashier should be appreciative of the opportunity to serve you. Would you like her to tug her forelock too?

GoldenGytha · 22/01/2014 14:05

I worked on deli counters for years in supermarkets, I was always polite, and said please/thankyou/how are you/have a good day/ and any other variation.

However, we would have loved you OP, Would have had some fun with you.

Customers like you kept us entertained through long, boring days, and you'd have been the talk of the staff room.