AIBU to expect a 'please' from a cashier when they ask me 4 money?

[ShakerattlenRoll]

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

        I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you'  and 'have a nice day' was surfice and please was not needed.

       I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA

OP you are trotting out the same lines without acknowledging the fact that your reaction was totally unnecessary.

Overuse of the word actually just diminishes its value when you really do mean it.

PLEASE, dfod.

None of us is perfect. Not are.

I corrected you there, even though correcting people publically is rude.

Sorry.

are you sure you are not going through the change

jimmy really?

Somebody please call the little green men from outer space to take the OP back to her strange planet.

Yes really

Whilst I think that some of your posts have been OTT and somewhat OP, I am totally with you on the 'please' and 'thank you'. It's basic manners, and if you can't be arsed to say that to a customer who is parting with their cash in your shop then it's maybe time for some upskilling in customer care - and I say that as someone who is in a frontline service who has worked in all sorts of shitty/less shitty customer service roles over the years.

Wow - have just seen "the change" comment - how ignorant.

Having worked in retail for years i can tell you that just about anything you ask customer services will be met with a 'yes', if that's what they think you want to hear. That's their job. Unless it's a matter of law, of course.

I can also tell you that anyone ringing up and asking what their stores 'rules and regulations' about a cashier saying please and thank you are, will be told 'oh yes, very important'. They're not going to say no are they!

Customer services regularly see the worst of customers, by the way. It's partly what they are paid to deal with. They're very very good at smiling nicely and saying what you want to hear, OP. If they're good at their job. But then when you're gone they'll be just as as the cashiers were about you. Trust me. They're all only people working in a shop, and you are just another customer having a moan.

I do think it is good manners to say 'please' and 'thankyou'. When I worked in retail, I always did. When I worked in banking, I always did.
Courtesy goes a long way.

However, if someone did not say either, I don't think I'd raise it with management or make an official complaint. If I was that bothered, I'd shop elsewhere.

Sounds like you're just desperate for some free M&S vouchers to be honest. YABU

They will have said ANYTHING to keep you as a customer. I guarantee you they are laughing at your complaint now, we are here. Thanks for entertaining me, my manager, area manager and staff.

I'm not desperate for M&S vouchers .I'm just happy to spread the good vibes to all fellow human beings and enlighten them to a better way of being.keeping it real.You get me?

It annoys me more when they say "Thank you for waiting" than not saying please when telling me the cost.

jimmy without waning to drag my comment on...

you do realize that there are women here of menopausal age...right?

Your comment was out of place.

The menopause is a natural part of life and its stressful and trivial things like a shop assistant nor saying please can make you extremely peed of/angry when you wouldn't normally be.

Thank you for pointing that out

Please forgive me if I have already said this but I will say it again anyway.

If you use good manners whilst shopping(I.E Saying please and thank you) it can make the whole experience that much more bearable and a much better experience. It can even been a pleasure with certain individuals !

It was also misogynistic - irrespective of JimmyChooChoo's gender

You don't get to have a go at people for not saying please and retain the higher moral ground you know.

Nothing spoils an experience more than a snarky person.

You have to be on the wind up. There is no other option!

It annoys me more when they say "Thank you for waiting" than not saying please when telling me the cost.

Quite. As often you don't exactly have a choice.

This has to be a windup. Nobody could seriously be whining about the rudeness of an absent "please" where there is a "thankyou" and then say things like:

Vampy no need to be silly now and act like a small child with your ridiculous comment.Grow up

LaGuardia I put the bascket on the conveyer belt because i was the only one in the que and I wasn't thinking .It's not a crime you know you silly fool.

It doesn't exactly go with:

I would also like to think that I create a better world to live in with my polite attitude.There is no need for rude bad manners imho.

And saying "all the customer services helplines agreed with me when I called as a customer with a complaint a soothing confirmation could deal with, thus getting me swiftly off the phone!" isn't exactly the most neutral source of validation, but also a very funny addendum.

OP come on, it's a good 10 weeks to April 1st. But thank you, you entertained this heavily pregnant woman a great deal.

Harold what is there not to believe? It's a straight up story.I've always hated rude ignorant people.Please don't be one of those ty

perfectstorm calling somebody a silly fool is justified when it is true .This was the case when I used it and trust me that is putting it politely hth

Well, there are two options. One is that you're being deliberately funny, and the other that you're being unintentionally hilarious.

Not personally worried as to which it is - just stating the facts.