Active discussions

Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

See all MNHQ comments on this thread

Original poster

AIBU to expect a 'please' from a cashier when they ask me 4 money?

654 replies

ShakerattlenRoll · 21/01/2014 20:41

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

        I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you'  and 'have a nice day' was surfice and please was not needed.

       I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA
OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 12:20

When people are polite it makes the whole experience so much better.Try it sometime all you gloom merchants.It might bring a smile to your face.Go on i dare u to say PLEASE

OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 12:22

Good Manners cost nothing and are such a nice thing to use I'm not surprised all the major supermarkets expect their cashiers to say it when asking for cash. Phew what a relief i thought the world had gone nuts then after reading some of this thread.

OP posts:
HaroldLloyd · 22/01/2014 12:25

Saying please is a side issue

You clearly have appalling manners yourself to speak to people like that.

I know this is an old AIBU chestnut but you really do actually sound like a nightmare!

Lottapianos · 22/01/2014 12:26

'This is a windup'

It so totally is! Shake is pulling your legs, everyone

HaroldLloyd · 22/01/2014 12:28

Is it a wind up?

Brodicea · 22/01/2014 12:29

Maybe she should have said please, but what did you achieve by being rude to HER? If etiquette matters so much to you, you should have led by example and been kind and courteous - what would Miss Manners do?
Certainly not harangue and berate a shop assistant for not saying 'plleeeease'.
Get yourself a bracelet with WWMMD so you remind yourself… please madam.

Brodicea · 22/01/2014 12:30

Yeah it is a wind up, but I am having fun venting Smile

RubyGoat · 22/01/2014 12:36

I still hope this is a wind-up. People don't really think like this, do they?

HaroldLloyd · 22/01/2014 12:39

I would rather think it's Wind up.

ShadowOfTheDay · 22/01/2014 12:40

you would be surprised Lego... - as I said, I work in retail.... people really do think they are always right....

MoominsYonisAreScary · 22/01/2014 12:45

It has to be a wind up, noone could be this rude while having the nerve to talk about other peoples manners

Original poster
ShakerattlenRoll · 22/01/2014 12:52

I have explained to you all I was not rude at all to any of the cashiers.I spoke my truth quietly and clearly.I never raised my voice I spoke polietly.I used the phrase 'Tore a strip off of her' which was not exactly correct and sounded more aggressive than what it was.I pulled her up on her bad manners that is all of which she apologised for.So all of you accusing me of being rude are very very wrong because I was polite at all times.No wonder I have been given a full apology from M&S. HTH

OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 12:54

This is no wind up at all.That is why we have customer services and that is why they ask their staff to say 'PLEASE' when asking for money. It's all about being polite to one another and not being rude like they were to me.

OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 12:55

Please explain to me where I was rude IYHO ?

OP posts:
Original poster
ShakerattlenRoll · 22/01/2014 12:56

The only rude people are the ignorant posters on this thread that think saying PLEASE is not neccessary and the cashiers involved

OP posts:
Belchica · 22/01/2014 12:57

There are certain situations when please and thank you can just be inferred or assumed. This is one of them. The job is robotic enough, sitting in the chair, scanning, bagging all day...without having to say please every single time. You completely overreacted and probably, unnecessarily, ruined the poor woman's day. You sound like you go out just looking for trouble.

Berryglitter · 22/01/2014 13:03

I think you should use the self service checkouts from now on! Then you can say please and thank you to yourself, until your heart is content.

Crowler · 22/01/2014 13:04

Your reaction is so disproportionate, you seem like a loon.

Belchica · 22/01/2014 13:05

Shake, why didn't you say "please may I put my basket here" before you put your basket on her conveyor belt? Momentary lapse after a busy time shopping? Are only you allowed momentary lapses and not cashiers?

In any case 'Please' is totally overused in the UK. It should be used when making a polite request. In this case, you know you are going to be paying for goods and the cashier is assisting you in completing your purchase. Everyone is aware of whats about to happen. There's no need for it. Exchanging pleasantries at the end eg: cashier saying "thanks, have a nice day" is more than enough (for most of us).

JingleMyBells · 22/01/2014 13:09

Just think, it could have been a lot worse. She could have licked your debit card or taken a bite out of your apples. Then you would have reason to complain. Other than that, you are just being up yourself.

JimmyChooChoo · 22/01/2014 13:10

OP if they still said/say 'thank you' and 'have a good day' why do have to find a 'negative' in that she didn't say please?

The shop assistant may have served 200 people in a row, how many customers speak on their phones while she serving them? She has to deal with shitty rude customers all day.

Pulling her up on not saying please was HORRIBLE. You are not her mother OP.

OP you sound like one of those sad people who complain to the BBC if a programme has a swear word

You sound angry and very bitter. I actually feel quite sorry for you.

Original poster
ShakerattlenRoll · 22/01/2014 13:12

At least I have the backing of the major supermarket including M&S customer services that agree with me that it was impolite and bad customer service for not saying 'PLEASE' when asking for money. They have rules and regulations for a reason and they should be abided by.If you can not use good manners in this positon as cashier you should not work there.I mean to say how difficult is it to say PLEASE really ?

OP posts:
JimmyChooChoo · 22/01/2014 13:14

Calm down OP. Are you sure you're not going through the change?

If not what's your reason for being a lunatic?

HaroldLloyd · 22/01/2014 13:17

How difficult is it not to be such a knob?

Morgause · 22/01/2014 13:18

To be fair, OP, you probably looked like the sort of person who would type "4" instead of "for" so they thought, in the face of such ignorance, you'd hardly notice a missed "please".

If you care so much for rules please obey the rules of grammar.