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AIBU?

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Original poster

AIBU to expect a 'please' from a cashier when they ask me 4 money?

654 replies

ShakerattlenRoll · 21/01/2014 20:41

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

        I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you'  and 'have a nice day' was surfice and please was not needed.

       I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA
OP posts:
LEMmingaround · 22/01/2014 12:05

Of course you have. They tend to do that, even if someone is being an arsehole. Doesn't mean they did anymore than talk to thier staff about dealing with obnoxious customers. Raised thier eyebrows and muttered something about it being your time of the month.

Just be nice. All this negativity is bad for you Flowers

Original poster
ShakerattlenRoll · 22/01/2014 12:06

I have already sent a message of apology through the management and i will go in later an apologise in person.I'm not such an ogre as many of u r are trying to portrait me as

OP posts:
TheMaw · 22/01/2014 12:06

Shake the apology from M&S doesn't mean you were right. Customer services will apologise for the sky being blue in most cases, that's their role.

Just so we're clear, you were unspeakably rude. But they'll be laughing at it (and you) now. Someone probably does a really good impression of you, you might even have a little nickname among the staff. That was our coping strategy when I worked in a shop, we would have loved you.

pianodoodle · 22/01/2014 12:07

In many ways I felt I helped that first cashier by correcting her on her error/mistake by

Yes I'm sure she was really grateful for the lesson and wasn't cursing you to everyone in the staffroom at break time Grin

Original poster
ShakerattlenRoll · 22/01/2014 12:07

LEM take a dose of your own medicine and try being nice yourself .Whats with your nasty message?

OP posts:
LEMmingaround · 22/01/2014 12:08

Oh hang on..... you apologised? In that case have a nice bunch of Flowers that was nice.

Original poster
ShakerattlenRoll · 22/01/2014 12:08

TheMaw am apology was made because they were rude not me .hth :-)

OP posts:
LEMmingaround · 22/01/2014 12:08

Crossed posts there :)

Juno77 · 22/01/2014 12:08

Why?

Seriously, please explain WHY they need to say please when telling you the amount your transaction comes to.

I can't work this out.

Maybe you think they should, and that's fine, but to go to the extent of complaining, you obviously think it is actually wrong not to say please.

Do you realise that, unless they own the shop (which in M&S we can presume the cashiers don't), then they aren't actually asking you for anything? They are simply facilitating your transaction. In fact, as has been mentioned, you are asking them for a favour - 'please ring through my items and take me payment so I can take these things home without committing theft.'

ShadowOfTheDay · 22/01/2014 12:09

"It's only normal to say please when asking for money during a transaction.hth"

ermmmmm - not where I work (in a shop, on a till) it is not... you tell them the total that they owe you, and say thank you when they pay it...

you do not ask for money, the customer proffers it.... there is a difference...

ShadowOfTheDay · 22/01/2014 12:10

x-post with Juno....

Berryglitter · 22/01/2014 12:10

If you spoke to a member of my staff like that, I would be tempted to ban you!

Original poster
ShakerattlenRoll · 22/01/2014 12:11

I'm so glad to help M&S in such a way because from now on it won't happen again .The second cashier has said that she handled me incorrectly and was not right in what she said to me.Again their apology was excepted and was always going to be excepted.Good Manners go along way and cost nothing.

OP posts:
Juno77 · 22/01/2014 12:13

They aren't 'asking' you for money. It is not a choice. It is not a request. It is a necessity, if you want the items you have chosen.

They are simply telling you how much you will have to pay the shop if you want the items. They'll also take that payment for you. You aren't doing them a favour. They do not need to say please.

YOU need to thank THEM.

Your attitude is so bizarre.

YouSayPotato · 22/01/2014 12:13

How does it feel knowing you have made three people have a shit day?

Do you feel you have made the world a better place?

Often in tesco express the cashiers are talking amongst themselves. Pretty poor behaviour, I usually get annoyed aboout it. But the poor cashier you cornered were not doing that. Only they didn't say please.

Do you say please all the time?

Get a grip woman. Person earning minimum wage has to put up with a lot of crap. Dont make its worse.

And of course the other supermarkets would agree. Who wouldn't slag of a competitor?

Original poster
ShakerattlenRoll · 22/01/2014 12:13

It amazes me there are still some people think it is ok to ask for money without saying please. I suppose saying 'Thank-you' will soon become a thing of the past.(i hope not)

OP posts:
Juno77 · 22/01/2014 12:14

THEY AREN'T ASKING YOU FOR MONEY

If I wanted some money from you, for myself, I would of course say please.

Cashiers aren't asking you for money. YOU HAVE TO PAY THE SHOP. They are simply there to help you complete that transaction. So you don't get arrested for theft.

ShadowOfTheDay · 22/01/2014 12:15

You seem unable to accept they they are not ASKING you for money they are waiting for YOU to pay for what YOU have bought....

YouSayPotato · 22/01/2014 12:15

This is a windup

ShadowOfTheDay · 22/01/2014 12:15

sorry once more Juno...

Original poster
ShakerattlenRoll · 22/01/2014 12:17

All the customer services have agreed with me from the major supermarkets including M&S customer service.When i phoned them i did not mention any names of supermarkets i just mentioned what happened and they all agreed it was BAD customer service not saying PLEASE when asking for money. Surely we can't all be wrong.It wasn't a case of just putting M&S down cos i mentioned them .

      Yousaypotatoe you could also say that they upset my day by their rudeness/bad manners. (which is more to the point)
OP posts:
DropYourSnow · 22/01/2014 12:17

You sound like a total fucking nightmare.

Original poster
ShakerattlenRoll · 22/01/2014 12:18

Spread the word saying 'PLEASE' during a transaction is expected by all major supermarkets hth .If u don't believe me phone them up for yourself .Thanks alot ROFL

OP posts:
Gennacy · 22/01/2014 12:19

I always say please when I hand over goods, ie "just this please" I usually get an "that will be x then, please" I find you have to have manners in order to get them back.

(and if you dont like rude cashiers, shop online Grin)

Feminine · 22/01/2014 12:19

I think this thread has illustrated just how many posters don't use good manners as default. too many not

For me, I'd naturally say "please" at the end as it fits.

I'd have to make the effort not to say please.

All this silly 'how the transaction' should go , is just splitting hairs.

Please and thank -you just rolls of my tongue when shopping. It did when I served.

But, op I would never have attacked a member of staff like you claim to have done. That was not cool or polite

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