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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To have expected a soft play to serve toast to a baby

274 replies

PearlyWhites · 10/08/2013 16:17

I have just left a play centre early and really annoyed. I forgot to bring a snack for my ds who has just turned one.
I was going to buy a banana from the soft play cafe but they were black.
I asked for a piece of toast and was told very rudely no as it was not breakfast time . I asked if they had an suitable baby snacks and was offered quavers! I asked again politely for toast as they sold nothing suitable for a baby but was told no ( despite a loaf and toaster in full view)
AIBU to think it is good customer service just to make a piece of flipping toast for a baby?

OP posts:
Thepowerof3 · 10/08/2013 16:40

They didn't not have it and they couldn't not do it, OP could see the bread next to the toaster!

WorraLiberty · 10/08/2013 16:40

It's a cafe within a soft play area

Unless the staff are cooking food in the ball pond Hmm

Original poster
PearlyWhites · 10/08/2013 16:40

Thanks the power of I really don't think I was being entitled. I didn't see why it was such a big deal as the bananas were black, they had no baby food on offer and the bread and toaster were right by the counter. It was also the tone of her voice that upset me.

OP posts:
Saffyz · 10/08/2013 16:40

YANBU. Sounds like a real jobsworth attitude from them. How hard would it be to put a piece of bread in the toaster? And why on earth does it make any difference whether it's breakfast time?

redskyatnight · 10/08/2013 16:40

What on earth was on the "normal" menu that would have made it not suitable for a child just turned one? Soft plays tend to serve sandwiches, baked potatoes, pasta dishes, chicken nuggets and chip (often homemade) ... all of which a 1 year old would have eaten perfectly well - was none of that on offer?

Thepowerof3 · 10/08/2013 16:41

Yes Worra but not just a cafe that is likely to go bust under the sheer weight of toast demands

TondelayoSchwarzkopf · 10/08/2013 16:45

YABU

  1. For posting this twice
  2. For saying that you were going to bring a snack. Most soft play cafes do not let you bring your own food in. They have to make a living
  3. For not giving your kid the Quavers. There is a load of salt in toast and butter. Quavers won't kill him if he has them on the odd occasion. And I speak as someone who is hugely uptight about salt.
  4. How do you know the person had time to make toast? Maybe they were busy serving lunches etc? The people who work in my soft play work flat out.

Sometimes when people complain about customer service, what they really mean is "people won't put up with me being entitled and demanding. "

I rarely see rude shop or cafe staff but I see plenty of customers who are.

YoniBottsBumgina · 10/08/2013 16:47

You could have asked for beans on toast but to have the beans separately?

Original poster
PearlyWhites · 10/08/2013 16:48

I haven't posted it twice? Unless mt iPhone messed up, apologies if I did.

OP posts:
HarrietSchulenberg · 10/08/2013 16:49

I wouldn't have expected them to make toast especially for us, but I'd probably have bought a sandwich and pulled it into bite sized chunks.
Quavers are not baby food and I'd probably have laughed sarcasticaly and rather rudely if she'd suggested that to me. Although, to be fair, if you work in a soft play place you've probably seen lots of crisp'n'choc lunches so think it's acceptable.

Original poster
PearlyWhites · 10/08/2013 16:49

Yes if they served beans on toast...

OP posts:
Thepowerof3 · 10/08/2013 16:50

Oh dear. If anything I go out of my way to be polite and have never asked for anything 'off menu' I am neither entitled nor demanding often putting up with shoddy service, bollocks to it not existing! Just find it sad that it is child unfriendly in this country especially bloody soft play which should be child centric surely? When I've been abroad to places like Cyprus for example they seem to love kids and would never see you stuff quavers in your baby when you simply wanted a slice of toast

Saffyz · 10/08/2013 16:51

Look at it the other way for a moment. If any of us worked in a soft-play centre cafe, and a customer with a baby asked for toast, and there was a loaf of bread and a toaster behind us, what would we have done? I'd have just made the toast TBH.

Original poster
PearlyWhites · 10/08/2013 16:53

Just to clarify this cafe served crisps chocolate sweets and either sausage, chicken nuggets or burgers with chips and beans. That's it other than drinks and the bananas.

OP posts:
gordyslovesheep · 10/08/2013 17:00

very limited menu then - maybe time to find a new soft play with a better cafe

YABU to expect them to make you toast - and black bananas wont kill anyone

SamHamwidge · 10/08/2013 17:09

YANBU. Your baby was hungry and needed to eat something. That would have been my overriding concern if I was behind that counter. She sounds unsympathetic.

mrsjay · 10/08/2013 17:14

they do toast at breakfast time so it wasn't breakfast time and if they did it for your they would have hoards of toddlers wanting toast, it is a chain reaction with kids , ablack banana doesn't mean an off banana you couldve asked for bread and butter i suppose, yabu and precious

mrsjay · 10/08/2013 17:15

you could have got him sausage and beans ?

LooplaLoopy · 10/08/2013 17:17

What's wrong with black bananas?

RhondaJean · 10/08/2013 17:21

Good lord.

Yanbu.

The business is there to serve the needs of the customer. Only on mn would anyone ever be regarded as fecking entitled for asking a cafe to make toast.

It's hardly a cheese soufflé made from quails eggs.

And they could have charged what they wanted, at least it would have been a sale - one which they ended up not getting at all!

And seriously, you would criticise a parent for NOT wanting to give her child über- processed crisps? I've heard it all on here now.

JaquelineHyde · 10/08/2013 17:21

A black banana would have been fine.

End of problem.

Saffyz · 10/08/2013 17:26

they do toast at breakfast time so it wasn't breakfast time and if they did it for your they would have hoards of toddlers wanting toast

So serve the toast until it runs out, then apologise politely when it's all gone?

candycoatedwaterdrops · 10/08/2013 17:32

YANBU, it wouldn't have been a great imposition to bung a slice of toast in the toaster.

purplewithred · 10/08/2013 17:32

I don't think they had to do it, but it would hardly have caused a riot if they did.

OutragedFromLeeds · 10/08/2013 17:35

'If they sold cheap slices of toast all day, the cafe would probably go out of business'

Imagine the news headline...'café goes bust after increase in toast demands' Grin. It needn't have been 'cheap toast', the op wasn't complaining about the price. Nothing else is cheap at softplay so not sure why toast would be?

It was bad customer service. It's not entitled to ask for something not on the menu. If she does a DM sad face article about it then yes, it's unreasonable, but to ask a café to make some toast is perfectly reasonable.

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