Active discussions

Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

See all MNHQ comments on this thread

Original poster

To think getting the people who book the appointmentsare twats

163 replies

Domjolly · 25/02/2013 18:48

Rung up to day to book my lad an appointment to get new braces

He broke the other ones during half term (before any one says anything i am paying £80 for new ones)

Any who i asked if i could have the last appiontment of the day as i dont want ds to miss a whole day of school for a 20 minute appointment

The sodding lady on the phone CLEARLY said " we like to try and keep the last appiontments empty because the nurses like to go home early on a friday Confused WTF wouldnt be all

Its not as if it closes at 8pm the last clinic is at 3:45 Shock

I challaned her and said what did you just say you purposley keep the last slot emepty do every one can leave early she tried to back track and say she didnt say it when i told her i was on a iphone and had recored the phone call he relented and booked the slot WTF is going on in the NHS ffs shoddy shoddy shoddy oh is a nurse in private hospital and he could never ever get away with this i think most people dont even relise the clinc is open till 3:45 because they have been strearing people to lunch time appointments cant ruddy believe it

OP posts:
freddiemisagreatshag · 25/02/2013 19:35

When did you say before that it was a hospital?

My children attend an ortho clinic but it's not in a hospital.

whattodoo · 25/02/2013 19:37

headfirst I wasn't trying to pick on you!Smile.

I think I'll back away now too - it's getting a bit narky and the OP seems to have sorted out the problem anyway.

70isaLimitNotaTarget · 25/02/2013 19:37

steering people to lunch-time appointments

So they are working through lunch.- why shouldn't they go early then?

And the nurses go early -the orthodontist is probably still there after 5pm doing letters,estimates,correspondances.

(I work in NHS and the number of times people asked me "Do you council workers leave early on a Friday"? - No we NHS workers don't ,no idea about Council workers)

Offcolour · 25/02/2013 19:37

Mumsnet at its best. Poster slagged off for bad spelling and grammar then everyone up in arms about a mistaken comment about learning difficulties. So it's ok to bitch about someone's spelling but not ok to say anything anything about learning difficulties? Don't people with learning difficulties sometimes have trouble with spelling and grammar? Totally hypocritical. And why is it selfish of her to want an appointment when the clinic is open? Why is she selfish for not wanting her son to miss school but the people who want to leave earlier than their scheduled finishing time not selfish?

Passmethecrisps · 25/02/2013 19:37

Is there a bit of meanness going on here?

OP was trying to sort out an appointment in a rush for her son. She clearly feels under pressure not to have it during the school day meaning there is a limited window for appointments.

The receptionist makes a comment indicating that she cannot have an appointment - note she does say that it is an actual appointment slot - because it is a Friday and they like to get away early.

OP is astonished as reacts a bit stridently. Her reaction gets her the appointment her child needs.

The receptionist could have been joking
OP probably did over react a bit

I might be wrong but I am not sure everyone would be getting the kicking OP is getting.

OP YABU to think the receptionist was a twat. YANBU to be pretty annoyed though.

Original poster
Domjolly · 25/02/2013 19:37

About two pages ago i did say it was a hospital in london we have to get the tarin down there we live on the outskits of london hence if we have a lunch time appointment he has to take basically the whole day off school

OP posts:
Vunsure · 25/02/2013 19:38

Good grief. The receptionist's comments would also have annoyed me. The OP's spelling and grammar isn't great but it was pretty easy to get the gist of the post. As a new poster I find the way people are so quick to judge spelling and grammar pretty off-putting (and a bit sad).

Sirzy · 25/02/2013 19:38

But dom they don't just finish appointments and go so the point made by Freddie is probably very valid they are trying to ensure they can finish on time one day a week and who can blame them!

freddiemisagreatshag · 25/02/2013 19:40

Sorry about that I missed that.

But you are still BU - they like to get cleared up on a Friday to get away SHARP (probably not early). And you were out of order lying saying you had the call recorded.

Original poster
Domjolly · 25/02/2013 19:40

70isaLimitNotaTarget when i say lunch time appoitments i mean like 1-2pm ones not at actual lunch time.

OP posts:
freddiemisagreatshag · 25/02/2013 19:41

1-2pm is lunchtime for a lot of people Confused

McNewPants2013 · 25/02/2013 19:42

leaving the last slot empty make sense to me, often appoinments run over and i doubt that the staff finish bang on time every day.

Perhaps this is a way that on friday they actually leave on time.

Original poster
Domjolly · 25/02/2013 19:44

Sirzy fair enough but then the last slot should be at 3:30 then they finsh at 3:45 and go home then you dont have to tell people yeah we have a slot but be want to go so ypu cant have it and i would iamagin the reason why they dont do tis ofiicaly is because they are not supposed to be doing

I have worked in places were a customer comes in 5 mniutes before you closeing which mena syour a bit late getting of then yu either close eraly so you can leave bang on time or have to deal with your operating hours

OP posts:
Sirzy · 25/02/2013 19:45

But they are trying to close early so they can leave bang on time!

freddiemisagreatshag · 25/02/2013 19:46

I really don't see the issue - the receptionist said they like to keep the last slot clear - if it had been an emergency or if you pushed (as you did IIRC) then you get the appointment.

Seems a bit of a fuss over nothing to me.

The45King · 25/02/2013 19:46

YANBU...at ALL. Have no idea why everyone on this thread is picking around your actual point.

Imagine how much money and time that is wasting if all BHAI clinics didn't use the last appointment

U know someone who was sacked for alledgedly falsely booking appointments in this way

Sirzy · 25/02/2013 19:47

Exactly Freddie

maddening · 25/02/2013 19:48

I bet their orthadontist doesn't know about the slot being kept free - if they are paid by the numbers of patients they see whereas the nurse is paid a salary . The nurses will have tidying up to do after 4pm they probably nornally get out nearer to 5.

The45King · 25/02/2013 19:50

If the last appointment is 330pm, then they should advertise the clinic as finishing ar 330pm...I suspect they don't as they are required to run the clinic to 345pm. By all means try to keep the last appointment empty, bur if someone specifically asks for that appointment, then they should not be dissuaded from doing so.

squeakytoy · 25/02/2013 19:50

If they close at 4, and your appointment would take more than 15 minutes, then why should they stay late on a friday just for you?

Passmethecrisps · 25/02/2013 19:55

The idea that is being presented here that people would be quite happy to be told this in similar circumstances is ridiculous.

If they need time to tidy then they should not have that as an actual appointment. If noone needs that slot then all power to them. If it is an emergency then they need to use that slot.

Lunchtime surely works in shift as well.

This is a non-argument.

freddiemisagreatshag · 25/02/2013 19:57

They did use the slot. The OP got the appointment. Confused

HerrenaHarridan · 25/02/2013 19:58

You lot are all bloody crazy!

Agree with off colour that making an issue of people spelling and grammar is in itself disabilist.
Personally it's not something I struggle with but I know well enough that when people do it can be cripplingly embarrassing.
If you really can't read the post then don't. If its just difficult try and imagine living like that.

People don't do it on purpose so back off!

I'm amazed that so many of you are so offended by op lying to the woman on the phone. She made her feel like she was caught out. And?

Actually recording her would have been unreasonable.

Well done for getting it sorted op, and for holding your steam to vent here Smile

70isaLimitNotaTarget · 25/02/2013 19:59

My 2 DC will be going to the orthodontist soon.
I work 3 days so there are only 2 days a week I can take them.
I'll take whatever appointments they have and the school will have to pick the bones out of that deal with the abscences.

Passmethecrisps · 25/02/2013 20:00

But freddie the actual point of the thread has been completely derailed. She is cross about having to fight for the slot.

I think people were unkind due to the OP's poor grammar and are now having to invent arguments to justify their horrid tone

Swipe left for the next trending thread