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Original poster

To find this Starbucks member of staff downright rude???

234 replies

RachelHRD · 09/12/2011 13:29

Just went to a toddler music and softplay session with DD and afterwards went for lunch at the on-site Starbucks. The 2 female members of staff in there are pretty miserable so and so's anyway - for example I bought a sausage bap, croque monsieur panini and cinnamon swirl and asked for a knife and was told 'wait a moment' ??!

Anyhoo I cut up the bap and panini for DD and I to share with the rather pathetic plastic knife and then when I went to cut up the cinnamon swirl noticed several of the plastic teeth of the knife had come off and were attached to the bottom of the cake!!

Took said cake back and despite there being only 1 customer practically had to do a star jump to get their attention Hmm and told them what had happened and could I have a new cake. They reluctantly got one and then told me that 'you have to be careful using the knives' WTF 'I used it to cut a sandwich and a bun not saw through a table!!' and that that's why they don't really give them out and they are only really meant for the pasta salads!! Cos obv you need a knife for a pasta salad!!

I was somewhat taken aback at these comments but coming home am really peeved at the rudeness and the fact that they supply something that isn't fit for purpose and lets face it - if that's what happens when you cut something those knives shouldn't be used as chances are you might end up eating some of the plastic teeth as they are so small!!

Am going to write to Starbucks I think and suggest that maybe they should provide 'real' cutlery in their stores and teach their staff some customer service skills.........

Grrr Angry rant over!!!!!

OP posts:
entropyglitter · 09/12/2011 15:21

ohh kate you blew my secret christmas identity......now father xmas will know ive whether I have been naughty or nice all year....

Original poster
RachelHRD · 09/12/2011 15:22

I think I may be spewing my panini/bap/swirl/knifeserrations shortly if you keep on going on about frappanini's..............

OP posts:
KateFrothers · 09/12/2011 15:24

Sad Sorry entropy. I went back and changed your adjusted to account for your lack of a capital letter too.

entropyglitter · 09/12/2011 15:27

No no...its my own fault....to think I could name change my way out of being naughty all year....and missing capital letters isn't even the whole of it....

entropyglitter · 09/12/2011 15:28

so on this issue...my DH insists it should be Frappanino....is he right, wrong, Italian or just plain annoying?

KateFrothers · 09/12/2011 15:32

He is right. But don't tell him. Unless there is more than one in which case you are right.

entropyglitter · 09/12/2011 15:37

kate Shock at not telling him...you are so devious....

I just thought we should clear up the issue before selling anything spelled incorrectly to Hully....there would be consequences.

laptopdancer · 09/12/2011 15:41

I cant bear to read all this but why the heck didnt you just break the goddam swirl with your hands anyway OP? Tear and share and all that

somedayma · 09/12/2011 15:44

Catch yourself on, they don't sound at all rude

NeuromanticisedVisionsofXmas · 09/12/2011 16:04

Cinammon swirl isn't a cake. It's a pastry. Bloody pastry-ist if you arsk me.

SuePurblybiltbyElves · 09/12/2011 16:07

No! NEVER tear an actual pastry. Sweet pastries may transfer stickiness and savoury snacks may burn or scald. Page 78 of the Pret handbook, I did it as part of my training.

Ideally, refer said item to trained staff or Buy Two (the preferred Pret way). Sometimes we used to pretend to have no knives at all so that people had to buy more. Until Watchdog.

entropyglitter · 09/12/2011 16:09

The frappanino is definitely the way forward...just ask for two straws...

AWimbaAllTheWay · 09/12/2011 16:09

SuePurbly are you mario91? And if so does your husband still fancy Sharon?

SuePurblybiltbyElves · 09/12/2011 16:13

? mario91?

NeuromanticisedVisionsofXmas · 09/12/2011 16:14

Arf. I often wonder about Sharon. And did mario91 ever get the wine stain off the wall?

AWimbaAllTheWay · 09/12/2011 16:16

Sorry, one of my favourite threads. Your last couple of posts reminded me of it Grin

SuePurblybiltbyElves · 09/12/2011 16:18

I remember Sharon but I am not the OP (how on earth do you remember their names).
I have my own unique style, today I am Pret Girl. Innit though?

AWimbaAllTheWay · 09/12/2011 16:21

I knew you weren't really, recognise your name from other threads where you must have posted in a less marioesque style else I'd have noticed.

LineRunnerCrouchingReindeer · 09/12/2011 16:23

Early indications from the fully functioning labs strongly suggest that the serrations hold out perfectly well with a swift downward thrust into the paninus.

NeuromanticisedVisionsofXmas · 09/12/2011 16:24

How can you not remember threads that contain posts like this:

adam sent dh rainbow videos and it reminded me of how bossy bungle was and I said dh was bungle so he said I was zippy because he wanted to zip my mouthtogether so I said he was george because he was a big pink girly boy and he got cross at me and went to sharons house. Adam was confused

Xmas Grin
SuePurblybiltbyElves · 09/12/2011 16:25

I wish I could be mario, just for a day.

In fact, we could all Adopt A Troll's Style, for Christmas. I think Hully would make a lovely Poo Troll. Getorf can be Beesimo.

SuePurblybiltbyElves · 09/12/2011 16:25

Oh, I remember the threads but I am shit at remembering names. Particularly the lowercase/number ones.

NeuromanticisedVisionsofXmas · 09/12/2011 16:28

I just read the thread again.

My pelvic floor did not thank me for it. Grin

KateFrothers · 09/12/2011 16:29

the serrations hold out perfectly well with a swift downward thrust into the paninus.

Now THAT looks rude.

NeuromanticisedVisionsofXmas · 09/12/2011 16:30

dh said hes sorry about sharon and i said thats ok and he said he will paint the wall but bagda bought lots of bananas and said dh is still lying about sharon but i like adams tatoos but if dh is going to move to australia with sharon then me and adam can buy a puppy and i can say good bye to him when he goes to work and ill collect the milk on the doorstep but the dog wont poo on the grass because he will be trained and i can teach him tricks and he can bring adams paper and slippers.