Just went to a toddler music and softplay session with DD and afterwards went for lunch at the on-site Starbucks. The 2 female members of staff in there are pretty miserable so and so's anyway - for example I bought a sausage bap, croque monsieur panini and cinnamon swirl and asked for a knife and was told 'wait a moment' ??!
Anyhoo I cut up the bap and panini for DD and I to share with the rather pathetic plastic knife and then when I went to cut up the cinnamon swirl noticed several of the plastic teeth of the knife had come off and were attached to the bottom of the cake!!
Took said cake back and despite there being only 1 customer practically had to do a star jump to get their attention 
and told them what had happened and could I have a new cake. They reluctantly got one and then told me that 'you have to be careful using the knives' WTF 'I used it to cut a sandwich and a bun not saw through a table!!' and that that's why they don't really give them out and they are only really meant for the pasta salads!! Cos obv you need a knife for a pasta salad!!
I was somewhat taken aback at these comments but coming home am really peeved at the rudeness and the fact that they supply something that isn't fit for purpose and lets face it - if that's what happens when you cut something those knives shouldn't be used as chances are you might end up eating some of the plastic teeth as they are so small!!
Am going to write to Starbucks I think and suggest that maybe they should provide 'real' cutlery in their stores and teach their staff some customer service skills.........
Grrr 
rant over!!!!!