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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To give you all a warning please do take it!!!

203 replies

TheLadyEvenstar · 27/07/2011 12:40

I went into toysrus yesterday and purchased an elonex etouch tablet pc. for DS1 and DS2 to use.

I set it up when I got home and found it to have a history which contained porn sites - therefore it was preowned.

I returned to the store and got a replacement.

I set it up and again have found not only a web page history of porn sites but downloads a well.

They are telling me they didn't know these had been returned as there is no record of them being which leads me to the conclusion that a staff member is using them.

So please if you buy this item please do check the history first!!!

I am doing an interview tomorrow with a local paper.

OP posts:
razzlebathbone · 27/07/2011 15:50

Yes, I didn't get the impression it was about compensation for you either OP.

I'd rather have a clearer explanation of any action they are taking than 50 quid.

RollingInTheAisles · 27/07/2011 15:51

I would talk to the manufacturer.

StrangeTides · 27/07/2011 15:55

My ex bought a brand new phone from carphone warehouse once. He got it home, took it out of its wrapper only to find photos on there that had been taken in store of various staff members suggesting the phone was actually used as a toy by the employees.

startail · 27/07/2011 16:24

Our local TRus are a shambles, wouldn't surprise me at all if the staff were in the back "testing" the goods- there is never anyone on the tills.
Personally I'd have been tempted to take it back and offer to buy it at a hefty discount as it has been used.

californiaburrito · 27/07/2011 16:43

Well, now I know why I always feel like I need a wash after I leave that store! I thought the bag check was bad enough............

TheMonster · 27/07/2011 16:44

Which paper is it going to be in TLES?

TheMonster · 27/07/2011 16:44
dickiedavisthunderthighs · 27/07/2011 16:55

I am betting it's the NewsShopper. But it COULD be the Standard. Ooooh IMAGINE!!

sugarbea · 27/07/2011 16:56

Bertyburlington ...... "a quick flick" dies Grin

ramade · 27/07/2011 17:02
Shock
SpringchickenGoldBrass · 27/07/2011 17:09

'Wanked upon' Fucking hell OP was it sticky as well?

Do bear in mind that you could get around £500 from Take A Break or similar for your story. If you can make yourself look a real scratter and claim your kids' names are Beyonce, Kanye and Aberystwith or something.

limitedperiodonly · 27/07/2011 17:11

the phone was actually used as a toy by the employees.

What kind of toy StrangeTides?

TLES is it the South London Press?

TheLadyEvenstar · 27/07/2011 17:11

SGB, I don't want any money. I want to ensure this doesn't happen to anyone else.

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TheLadyEvenstar · 27/07/2011 17:12

LP - I shall take the fifth on that! Wink

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PfftTheMagicDragonhideGloves · 27/07/2011 17:20

I think that if you think a story in the local rag will have any effect on whether this happens again, you clearly know nothing about retail.

You called the MD, and what? Their response wasn't good enough?

I think that if the MD, after taking a personal call from a customer, does nothing, then they aren't going to care about an article in the local paper.

I think it's plain, from years of shitty customer service and a terrible shopping experience, that Toys R Us gives not a shit about anything that the customer thinks. And that shall be the way it will remain until they eventually go under.

TheMonster · 27/07/2011 17:56

Yes it'll be the SOuth London Press, won't it?

Exciting things happen to TLES, don't they?

TheLadyEvenstar · 27/07/2011 19:12

BOE, if I could I wouldn't have this happen.

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worraliberty · 27/07/2011 19:17

Are you going to post a link to the story when it's published TLS

I know I asked before but I wasn't sure if your answer "Worra hmm not sure about that tbh!!"....was a cross post or not? Confused

TheLadyEvenstar · 28/07/2011 00:57

Worra, I am unsure as to when it will be published. The photographers words were "Its a heck of a story especially as its a toy shop"
I think he said either this Friday or next Tuesday....as long as I don't look awful Wink I will post the link.

OP posts:
TheMonster · 28/07/2011 09:02

It'll be on their website.

Reality · 28/07/2011 09:07

This reply has been deleted

Message withdrawn at poster's request.

TheMonster · 28/07/2011 09:19
Grin
TheLadyEvenstar · 28/07/2011 09:20

Reality lets see oh yes I saved up for my sons birthday present.

FFS what is it with some people I try and give a warning and there is always someone who has to drag up other things. What a fucking joke.

OP posts:
TheLadyEvenstar · 28/07/2011 09:21

oh and £69.99 is hardly a lot is it ffs

OP posts:
TheLadyEvenstar · 28/07/2011 09:32

also for the record I don't claim benefits for myself as I am not entitled to them however as I stated before I get dla for my son.

My finances and why I am not entitled are not anyones business

OP posts: