Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think all GP support staff are rude and evil!

317 replies

higgle · 21/06/2011 19:31

Grr. Just come back from my GPs. On Monday I telephoned to ask for a GP apointment before Friday, the receptionist gleefully told me there were none. She then insisted there was only one nurse's appointment all week free and that was in my working day. When I said that was not convenient she moaned and groaned and fond me another at 6pm today. When I go;t there the nurse told me the receptionist should have asked me to make a AP's appointment, then proceeded to give me advice which contravenes the NICE guidance on the subject. When I pointed this out she was very stroppy with me. Why are receptionsists so rude and unhelpful? and why do nurses, who want to assume a professonal role never have up to date clinical evidence to support the nonsense they spout at you! And lastly why did they tell me they had no appointments when one of the lovely GPs came out ofhis room and announced to the receptionist that he was pleased he could go home early as it was quiet!!!

OP posts:
SchrodingersMew · 23/06/2011 11:27

I just want them to ask nevermind bloody pay!!! :o

crispyseaweed · 23/06/2011 11:28

i support the op although i havnt read all these posts. They can be very unhelpful and not very polite. Its a Doctors surgery and they should be a bit more sensitive to peoples needs, its not the carwash or something after all.
I have found one very brilliant female Doctor in our surgery, who is so kind caring and very sweet.... (the most polite I have ever met) , its so refreshing to come across them!

melikalikimaka · 23/06/2011 11:29

Unfortunately I have rather big ones. Wish I was smaller in that department. Maybe you are right she took one look at my whopper and thought this is gonna be a big job and I've got to see what I'm up against. Grin

melikalikimaka · 23/06/2011 11:30

Whoppers I meant, as I have two!

SchrodingersMew · 23/06/2011 11:31

I'm a 32H!! Shock Maybe it does have something to do with boobie size most of the time. She had to lift mines up to put the stickie on. Blush She asked though!! :o

melikalikimaka · 23/06/2011 11:32

Gosh you sound like a model, I'm 38c or d. You can now imagine.......

SchrodingersMew · 23/06/2011 11:34

I hate mines, they are way too big.

I'll take the model comment as a compliment! :o I wish

C or D cup is still pretty big Wink.. Enough to have to be moved a bit to place stickies.

MissTinaTeaspoon · 23/06/2011 11:34

The op clearly means all nurses and receptionists (but not the lovely drs!) as outlined in the thread title and first post. Had she said 'why are the staff at my surgery unhelpful and tend to spout nonsense?' then she would not have had so many negative responses. And sultan went on to say that nurses are 'dangerous' and 'vengeful'

melikalikimaka · 23/06/2011 11:35

To be serious, I have no faith in my GP surgery, only go when really worried and always, always end up crying cos I've googled my terminal condition. They really treat me like another number.

My sis goes regularly to have a chat with her lovely lady GP.

I'm so jealous. Envy

SchrodingersMew · 23/06/2011 11:39

MissTina Fair enough if the OP clearly did mean all of them.

Mel I know how you feel, my Dr's brushed me off for years then gave me stick for going on google. When they finally referred me to the hospital it turned out google was right. :)

However I'm sorry you've been made to feel like that with Dr's when you have a terminal condition. :( That's really sad.

I do have 2 nice ones, they're very lovely women. Maybe think about changing to your friends surgery?

melikalikimaka · 23/06/2011 11:43

schrodingersMew NO, I haven't got a terminal condition (I hope!), it's just it turns you into a hypercondriac when researching symptoms!

Please, I'm reasonably healthy, but feel the surgery isn't the friendliest place to air your worries.

Animation · 23/06/2011 11:44

MissTinaTeaspoon - no, I don't believe it is meant to be taken LITERALLY. The OP had a bad experience, the staff behaved rudely... and are they ALL like this - or it just me kind of thing ...

SchrodingersMew · 23/06/2011 11:48

Mel Ahhh, okay. I get you now. I've done that before too! It's doesn't help when they don't do much to find out what is wrong with you. It makes you think all sorts. :o

Sidge · 23/06/2011 11:57

SchrodingersMew when we do 24 hr ECGs we ask the woman to take her bra off so we can apply the stickers, then she can put it back on but we stipulate no underwires if possible as apparently (according to the techs who taught us about the machine) the metal in the wire can affect the metal contact in the stickers. Or summat like that. Maybe it depends on the machine and contacts used??

SchrodingersMew · 23/06/2011 11:59

Sidge They never said anything about my bra, never even took it off to put the stickies on. Confused Consultant just called and said my ECG was normal. My bra wouldn't have effected it surely?

CoffeeDodger · 23/06/2011 12:02

This reply has been deleted

Message withdrawn at poster's request.

Sidge · 23/06/2011 12:05

If the ECG was normal then I guess all was fine and no interference from the bra wires then SM!

Surprised they didn't take your bra off but I guess if they're doing them (ie 24 hr ECGs) every day they are pretty whizzy at them Smile

SchrodingersMew · 23/06/2011 12:07

Yeah, I had the stickers on in seconds!
Was a woman who done it and she was quite nice with asking me to lift my top up as such and pulled the curtain so the male assistant didn't see. :) They're just so huge I don't like em on display!!!

SultanV · 23/06/2011 13:15

OK, below are the two posts which I made, and to which MissTT takes such exception as to be abusive (quelle surprise) towards me:

Iwantanotherbaby said: "They commiserate with each other and have a lighthearted competition about who had the rudest or most unreasonable patient to deal with that day - a sort of war-time spirit.

"Of course by the time the abusive unpleasant patient (and I always know when they have behaved abusively because it is flagged up next to their name on my computer screen to warn me in advance that they are being arsey) gets to see me (their GP), they are 'absolutely lovely'."

If that's not vengeful, I'd like to know what is. There's certainly strong motivation there to wind up patients to behave as badly as you can get them to - just so you can be one up on your colleagues and be Ms Popular for the day. I'd guess you can get a lot of sympathy and attention too.

Of course, if the patient is genuinely being abusive, then there are guidelines to deal with them professionally. Giggling and gossiping are probably not seen by most people as professional.

I don't think NHS nurses have any comprehension of how dangerous their attitudes towards patients are.

I am genuinely shocked that all the NHS staff on this thread find all the behaviour described, including that in the paragraphs above, acceptable and indeed the norm.

SultanV · 23/06/2011 14:18

Actually, MissTT, I don't think it's fair of me to say you've been abusive towards me. I was conflating you and IWant.

MissTinaTeaspoon · 23/06/2011 15:06

I have not been abusive towards you sultan. I haven't sworn at you, or called you names. Yes, I have defended myself, and yes, I have repeated things that you have said. But nowhere have I abused you.

I will admit that as a nurse I use humour as a coping mechanism, because I see tragic situations and we are often treated badly as a group, but that humour is never directed at patients and I have never deliberately set out to cause suffering to them or their families. I work in a tough, emotionally draining speciality and believe I do a good job. If you are honestly so unable to see the good in people that care then there is obviously no point in me continuing to try to persuade you that your attitude is the dangerous and cynical one.

Maybe one day you will need the NHS (and no I'm not wishing something terrible on you) and you will see that you are wrong. Meanwhile I've had enough, I worked all night and I've had very little sleep so this isn't something I need to continue with right now.

AnyFucker · 23/06/2011 18:23

AnyFucker Are you just incapable of being nice to people? Or do you just come on here to make people feel like shit?

no, shrodingersmew I pick up on when people like you make sweeping generalisations about a group of professionals

you implied on your thread that all HCP's had no boundaries wrt to your body now that you are pg

the way you described the three incidents in such a short space of time in your life was sensationalist and snide

I see you cut-and-pasted my comments from your thread, but not your own

I wonder why that may be

you then later back-tracked in your thread to say "I didn't mean all of them, stop being mean to me" (yes, I'm paraaphrasing again, but I think it would actually put you in a worse light if I were to quote you directly)

why don't you put a link to your thread on here ? Then people could make their own minds up.

AnyFucker · 23/06/2011 18:24

oh, and btw to everyone on this thread, I am not a nurse

SchrodingersMew · 23/06/2011 18:30

Anyfucker I actually said that I didn't mean all HCP's on that thread, I also apologised if it had been worded that way! I didn't back track, I corrected what I had said that had been taken wrongly.

And I named 2 incidents to do with me and 1 to do with a friend. Did you actually read it or just go on to bitch?

And quote me directly if you like or go ahead and cut and paste any of my comments, every word was true so I couldn't care less.

Paraphrasing and saying I said "stop being mean to me" makes me sound like a child.

Link to my thread. www.mumsnet.com/Talk/am_i_being_unreasonable/1242461-Does-anyone-else-think-that-once-youre-pregnant-HC-staff-seem-to-think-its-okay-to-manhandle-you

Granted it may have been worded a bit crap. But I was pissed off.

I don't think that way about all HCP's as I already said, my Gran is one. And I have met some lovely ones.

SchrodingersMew · 23/06/2011 18:31

This reply has been deleted

Message deleted by Mumsnet.