To think all GP support staff are rude and evil!

[higgle]

Grr. Just come back from my GPs. On Monday I telephoned to ask for a GP apointment before Friday, the receptionist gleefully told me there were none. She then insisted there was only one nurse's appointment all week free and that was in my working day. When I said that was not convenient she moaned and groaned and fond me another at 6pm today. When I go;t there the nurse told me the receptionist should have asked me to make a AP's appointment, then proceeded to give me advice which contravenes the NICE guidance on the subject. When I pointed this out she was very stroppy with me. Why are receptionsists so rude and unhelpful? and why do nurses, who want to assume a professonal role never have up to date clinical evidence to support the nonsense they spout at you! And lastly why did they tell me they had no appointments when one of the lovely GPs came out ofhis room and announced to the receptionist that he was pleased he could go home early as it was quiet!!!

The scariest thing is that no nurse on this thread is prepared to say that the way some patients are treated is wrong. Patients certainly don't need to be rude to be treated very badly indeed by practice nurses: they just need to be old, or vulnerable, or too ill to be assertive enough.

First hurdle are receptionists, doctors and nurses are lovely, but you have to fight you way trough the reception first, awful at our surgery.

And you see, IWant, you are so keen to keep blaming the patient.

sultan you have failed to answer my earlier question asking you how you would react if I said something along the lines of

"every member of staff working in sultan's profession are rude, unqualified, ignorant vengeful c*s"

How would you feel, and what would you say? How would you feel if at the end of a 12 hour shift instead of being thanked you were shouted at for something out of your control?

And yes lady I do teach junior doctors because despite their 5 years of medical school they aren't an expert in every area of medicine and as I have worked in my speciality for several years and done post registration training I have more knowledge of certain aspects of neonatal care than they do. Teaching works both ways.

I generally find doctors and nurses fine.

Some receptionists though ARE rude.

sultan many posters on here have pointed out that NHS care isn't always perfect but you can't say that all NHS staff are terrible because of a few bad experiences.

I would say: Report them to the body I belong to which is responsible for maintaining professional standards.

I would say: such behaviour is completely unacceptable.

I would say: they will be thrown out of my professional body for such behaviour.

I would say: such behaviour can under no circumstances be condoned, because it is completely unacceptable.

Do we hear any of that on this thread. No.

I can assure you, MissTT, it's not a few.

And in your profession, people die as a result of unprofessional behaviour.

I rest my case.

I expect you would write that on my notes if you were my practice nurse, IWant.

But the op didn't come on here saying "today I had an awful experience where a gp receptionist did x and the practice nurse did y", she came on here and said "nurses and receptionists are rude, unqualified and unhelpful". Can you not see the difference there? Had she said what actually happened rather than being derogatory I think that she would have got a very different response,

And doctors can also kill with their mistakes but you aren't here to criticise them are you? For some reason it's perfectly acceptable to badmouth nurses and teachers but not doctors!

my surgery has a silly impersonal you know the type booking system press 1 for appointment etc and they alwayscome back with an appointment i can t make due to work however they do give you an option of speaking to a receptionist who in my surgery are generally very nice and try and help my gp is also very good and told me if i am genuinly worried about something to make an emergency appointment and they will always fit you in

(I just want to add that I have nothing against doctors, that was just an example)

It's interesting that the nurses posting on this thread aren't reading other people's posts, or at least are not understanding them, but are making stuff up about what, for example, the OP and I are supposed to have said.

Similarly, it's all too easy to make up stuff that patients are supposed to have said or done.

You're hilarious, Sultan. No, we don't bother writing such trivia on notes; they are a MEDICAL record, not a record of who the idiots are! The clue is in the name.

Fortunately I am no-one's practice nurse. The nurses get a lot more abuse than I do, and despite this they continue, for the most part, to do a superb and very professional job.

Are practice nurses allowed to write on patients' medical records?

Yes nurses write in medical notes.

You yourself sultan said we were vengeful, the op described nurses as having 'lesser qualifications and ladyofthemanor' called non medical staff 'c**s'

IWantAnother - but you don't do yourself any favours referring to patients as 'twats' or 'idiots'.

Precisely.

If you start with the assumption that most patients are twats or idiots, it's unlikely that you will listen to them or indeed show any interest in them whatsoever.

I have never suggested that most patients are either twats or idiots. In fact if you read my posts I have not said that any patients are. What I said was that MEDICAL records do not record who the idiots are, and, in my previous post, that 'some people are just twats'; NOT, please note that patients are twats. Do not try to twist my words or put words in my mouth.

I am a GP because I like my patients, and wish to help them get the best treatment available. I am very good at my job, and I enjoy it. This is despite the very small minority of abusive people out there who set out to be unpleasant. I have never described any patient of mine in any perjorative term.

However, as in every area of life, some people can really only be described as 'twats' or 'idiots'; Sultan, for example, based on the evidence of his/ her posts here. To suggest that I "start with the assumption that most patients are twats or idiots" is just ignorant, and frankly, offensive.

I know they all have a rep. for poor service and manners, but my drs surgery staff are very lovely. It helps that we go every fucking week frequently and I'm very friendly.

Surely people in all walks of life can be twats, and it possibly doesn't help that many patients are aggressive and rude and therefore can make some receptionists a little less than nice. My sister's surgery is hideous, but it does have a large intake of a certain type of patient that seems lacking in manners and social skills.