To think all GP support staff are rude and evil!

[higgle]

Grr. Just come back from my GPs. On Monday I telephoned to ask for a GP apointment before Friday, the receptionist gleefully told me there were none. She then insisted there was only one nurse's appointment all week free and that was in my working day. When I said that was not convenient she moaned and groaned and fond me another at 6pm today. When I go;t there the nurse told me the receptionist should have asked me to make a AP's appointment, then proceeded to give me advice which contravenes the NICE guidance on the subject. When I pointed this out she was very stroppy with me. Why are receptionsists so rude and unhelpful? and why do nurses, who want to assume a professonal role never have up to date clinical evidence to support the nonsense they spout at you! And lastly why did they tell me they had no appointments when one of the lovely GPs came out ofhis room and announced to the receptionist that he was pleased he could go home early as it was quiet!!!

Nice ones are the exception rather than the rule.

Agree with poster above who said NICE guidelines are not set in stone and are subject to professional judgement. I don't think many professional people would be too thrilled at somebody "pointing out" what they think should be done in a situation unless that person is either qualified in the field themselves or asks them politely rather than "pointing out". Are you medically qualified OP?

NHS workers now face huge amounts of abuse and disrespect from people who think once they've googled something they're an expert. Maybe you should ask yourself if you had someone approach you at work with this attitude would you be happy? And yes YABVU

I am a qualified healthcare manager myself, but in a different sector. When the nurse asked if I did a self breast examination every month I asked if she was aware that NICE guidance is that this does not benefit and asked what she based her advice on, I'm afraid the response "that is what we are told" does not really inspire confidence. I am always very polite to the staff at the surgery, and the doctors are lovely, perhaps it is just that those with lesser qualifications seem very defensive and are not, like the doctors, prepared to discuss the merits of different research into the conditions theydeal with. Either that or the nurses just want every woman over 50 to turn into a dried up sexless crone!

I went to a gps surgery where the receptionists were awful. I went in once with an asthma attack to be nebulised (we had spoken to the doctor and she told us they would keep the surgery open until I got there). The receptionist refused to tell the doctor I had arrived saying that the doctor was busy and I could wait. Luckily the nurse walked by reception, went ballastic at the receptionist (I needed treatment then and there - we had gone there as it was quicker than the hospital/ambulance), and then took me and hooked me up to a nebuliser. If the nurse hadn't walked past there could have been serious consequences for me - I couldn't talk and had only managed to get from the car to the reception with help. They were awful in many ways but that was the most serious. The nurses were always lovely though.

However I still think YABU. I am now at a gp surgery with I know that often what receptionists are complained about for is rules that they are carrying out for their bosses that have been set out by those bosses. Part of my job is essentially stopping people from seeing who they want to see because that person does not want to see them - or not right now at least. Receptionists rarely set the rules they are expected to enforce.

Lesser qualifications op?

And yes I am going to be defensive when someone is so insulting!

yabvu. sweeping generalisation much .

I heart Anyfucker

That is just it, Miss TT - the GPs are always very hapy to chat about risks, best treatments and engage in an adult discussion about what studies have been carried out ( my work involves working with results of some trials in to Alzheimer's drugs, so I do know what I'm talking about) the nurses just think they know best and patronise. ( and the receptionist just wants to stop you seeing any of them, ever)

you seen the other thread, hobnob ?

bloody awful too

wtf is wrong with people ?

The oncologist I used to work with, and the one who saw my Mum, within the past 6 months, are very clear that self examination can and does save lives. Self examination is part of being 'breast aware' which is recommended as the only way to identify in the first instance worrying changes prior to screening at 50 or so.

Not suprised you get a negative reaction if you're that defensive to reasonable advice ...

Nah I didn't Anyfucker tbh people like the OP are the reason that I and many other nurses have left the profession. I now work in a job which pays a fraction of what I used to earn but at least I don't get twunts like the OP patronising me with their superior knowledge.

So working on an alzeimers drug trial means that you are qualified in oncology then?

Knowing about one area of healthcare does not make you an expert in another though OP. The GPs might be happy to be polits about your knowledge on your specialist area of Alzheimers and drug trials but you should show others the same consideration. How would you feel if the GP was aggressive in questioning and dismissive of your knowledge? By your standards it seems I am technically "more highly qualified" than a practice nurse but I am well aware of areas a nurse will know far more on than myself or a GP

A little consideration goes a long way OP.

Ours are excellent too - so to generalise like that YABU - however my friend's moaned about the receptionists at her surgery so maybe its quite common.

And no, you know about SOME results into Alzheimers drug trials... That's not the same as 'knowing what you're talking about'.

Maybe you're trying to make out you do know what you're talking about because of your 'lesser qualifications'...and if you come across in RL the same as you do on here, you are quite possibly seeming smug and irritating.

what does your work with alzheimers have to do with it fgs!

Sorry polits should obviously be polite
It's been a hard day dealing with patients

hobnobs, I get ya