Cancelled holiday due to lack of internet

[Rainingcatsandog]

We were due to go to the Highlands today for a week. The holiday company informed us that the internet isn't working due to a general issue on the area and they don't know when it will be fixed. I was offered £75 off or the chance to change the date .I took the latter.
I'm now feeling annoyed as I think we should have been offered a full refund.
Does anyone know my rights?

Why does no internet mean you can’t go on the holiday?!

Did access to the internet need to be a big part of your holiday?

Id pay more to switch the internet off!!! What a dream!

I wouldn’t stay anywhere without internet. I know we all did 25 years ago but we previously lived without heating or water and it doesn’t mean we would now.

No I don’t agree that no internet should mean a full refund.

Why would you expect a refund for the internet not working? Plus if it’s all over the area how is ot the holiday company’s fault?

Im speechless - why does it matter if you haven’t got access to the internet in your hotel for a week? Surely you’re going for a holiday not to spend your time online? I assume you could be contacted by phone on the event of a real emergency?

no internet? Bliss

We went glamping last year and there was precisely zero Internet, and we got on just fine! What's the problem?

A holiday for me (uk cottage break type) means watching copious amounts on Netflix after long walks; playing my Nintendo Switch, reading my Kindle, playing podcasts and music. No Internet would be a deal breaker for me too and I’m shocked by the people who think it isn’t a big deal.

I find it quite depressing that you would cancel your holiday because of lack of internet. And I say that as someone who spends way too much time on line- including now on a beautiful sunny afternoon. Surely holidays should be about connecting with each other, enjoying nature, maybe doing some new activities, seeing new sights, treating yourselves to lovely food and drink, not doom scrolling or updating your socials. You definitely shouldn’t get a full refund . Many people would pay to get a proper digital detox!

Both WiFi and mobile internet down ? That’s major

Why on earth do you need the internet if you're not at work and are somewhere as beautiful as the Scottish Highlands?

Does anyone know my rights?

You'd have to look at the agreement you signed when you booked the holiday.

Most of this you could deal with by just downloading media to your device (most streaming platforms allow this) or taking an external hard drive loaded with the files. That's what we've done for years. It's ridiculous that lack of WiFi would be a deal breaker.

I’d be a bit miffed too, esp as we tend to have very active holidays.

So it’s nice to chill in the evenings with doom scrolling and watching tv…. We’ve normally had enough of each other by dinner time!

We also have teens!

It wouldn’t be a deal breaker though, and i certainly wouldn’t expect a refund

Some of us would and do. Wild camping with no heating or running water. Pure bliss.

As a solo traveller there is no way I’d be travelling to a place with no WiFi or phone signal.

It’s 2026, it’s not unreasonable to expect somewhere that’s advertised as having internet access to have it.

Astonished that some people regard doom scrolling as a vital part of their family holiday.

Don’t care about internet on holiday. I’d read and relax.

I need internet when I go away as my dad is 94 and I monitor him via cameras. I phone him too but if he doesn't answer if I see him plodding about then that's great. If there's no internet then I use my 4G signal it's usually sufficient.
I have to say sometimes the internet they do have isn't good enough for streaming. We had a cottage on Skye last November and whilst general stuff was fine streaming was a bit non existent.

I didn’t say it was vital.

Crazy to cancel an entire holiday due to no internet.

Consider other options eg additional data, dongle, etc if it's very important to you. DVDs if you want film/TV options.

DH needs to be available for work so we wouldn’t be able to go away without internet access. I think offering a different date is fine, especially as it’s not their fault the connection is down.

Some also wouldn’t. Or some like a bit of both.