Not the last visit, but this year I was in a department with four administrators and one clinician.
I have a very low regards for admin staff every since their batshit system cost me 8 months delay in being seen, and then have them lie about it then (2002) and (when I had to go back to this trust after 22 years) were not only using the same system, but still lying about it.
As a public service, if you have recently moved and are wondering why any hospital appointments you were expecting haven't come through then access your physical records (because the system will be up to date every time you check). Go to the back of the folder, and remove the sheet of labels with your previous address on them that are being used to send out letters. Ignore all and every person who tells you (a) that this isn't how they do appointments and/or (b) they update the sheet every time you notify them of a change of address.
I try not to carry the "What if ... ?" burden to remain the cheery uncynical optimist you read before you. But it can slip some days.