Daughter in hospital - full thickness burns

[Nightmarehairinjury]

Title says it all really. I took dd to have her hair coloured today - and she's ended up in burns ward, with full thickness chemical burn on her forehead and a 50/50 chance of needing a skin graft. WTF??? Can't believe it.

Am in bits.

(have namechanged)

Hi @Nightmarehairinjury Please don’t put Bio Oil or anything like that on the graft. It has fragrance in it and can be very irritating. If anything, put Vaseline until you can put silicone gel or tape on it. You need to keep the oxygen off it so that the scar heals as smoothly as possible. The graft is looking really good tbh. I’m horrified that this happened to your poor daughter and very pleased solicitors are taking this seriously. Can’t believe that same hairdresser is advertising bleach sessions!

Have you posted on the hairdressers Facebook page? I would be.Hope your DD is doing ok, how frightening for you both!

I have been so tempted, but advised not to. Haven't even posted much on my own fb

So glad your DD is progressing well.

Have you contacted Trading Standards ?
Sorry if you have and I missed it

I’m astonished the HSE isn’t interested. This seems to me to be RIDDOR reportable.

https://www.hse.gov.uk/riddor/types-of-reportable-incidents.htm

Accidents to members of the public or others who are not at work (such as customers or volunteers) must be reported if:

• they involve work activity
• they result in an injury
• the person is taken directly from the scene of the accident to hospital for treatment to that injury

Im a hairdresser, firstly, id never do a full head bleach on long hair like this, lots of highlights is way better, we use blondorplex, and i bet they have used 30 vol not 20,
did she have any previous colour on her hair ?

Please message SLK bleach expert, shes on facebook/ instagram .
she will tell you why this has happened,

I went on her scalp bleach course, and shes an expert, thats all she does . Its a highly skilled process, I have actually had this happen to us , not as bad , but we did not get any beach on her forehead, we checked on her, then suddenly the bleach heated up , started dripping down her forehead and caused small burns, we washed it off straight away, we were absoulutely devastated , we did not charge, gave her products, and rang her several times , I then went on the course run by SLK to improve my knowledge,
Good luck

I forgot to ask, how long was the bleach on for ?

Only just found this thread. Just want to say how strong your DD sounds. The graft will start looking better day by day soon.

I wish you all the luck with the rest of her recovery

Your restraint is admirable, OP – I don't know if I'd have stopped myself marching to the hairdressers and screaming blue murder!

Tempting though it is, you are right not to do that and not to post on the salon's FB page, even though I can see why you'd want to warn others. The injury they've inflicted on your DD is appalling. The skin graft will heal in time but there's no doubt the salon has scarred her for life.

Good luck with the legal action. I hope you win big for your DD.

Just seen this thread, goodness me that’s a nasty burn. Your poor dd hope it heals quickly and the scarring isn’t too bad.
As for the hairdresser well they deserve the full force of whatever is coming to them.
Keep us posted if you don’t mind, not out of nosiness, but I would like to know how dd is coping.

Goodness! I did see a similar story on the news recently. I wonder if it was your daughter. I'm so glad you've got insurance for the solicitor and I can't believe the salon is still advertising the same treatment. I hope someone random queries them on Facebook.

20 minutes we think, no more than 25 mins

Nope not us, as far as I know

Im so sorry this has happened to your daughter and you must have been beside yourself.

The graft does look so much better already

I had experience of skin graft on a dp, but this was 35 years ago and it was in an area that would be covered by clothing for most of the year - although a very large area and they took the skin from his thigh

you really have my empathy on dealing with this

one thing I would say is we just used a local solicitor who dealt with this type of case and didn't go through our house insurance. The solicitor put in to the insurance company of the other person separately - so my dp got his full compensation

originally when the paper work was sent of to establish how much the amount should be asked for from the insurance company - the amount cam back at say £15k, I then sent in a 2 sided piece taken from my diaries at the time. This doubled the amount asked for.

Id suggest keeping a diary, if you haven't already of every little thing that your daughter has had to go through.

I do remember that they took into account that my dp was already married and this reduced his claim for compensation, reason being he wouldn't have had to Showa new partner his scaring, also the fact he was male reduced his claim.

Hoping that any of this information may help you and your daughter

Sorry nothing of use to add, just wanted to say sending love to your daughter and you op, please do keep us updated. She’s doing so well, bless her. She deserves massive compensation and a bloody apology.

Definitely don’t contact the salon owner or post on the Salon’s Facebook page. Leave it to the lawyers to deal with. You don’t want to compromise the case against them.

Mixing up chemicals is something that some salons instruct their junior staff to do (which is fine when supervised) although you NEVER use anything stronger than 20vol or 6% on the scalp.

Lazy staff use a higher strength developer to speed up the bleaching process, which is bloody reckless, but I’ve seen them do it. Thing is, it might be ok on some people but a youngster who isn’t used to having strong chemicals on their scalp is far more likely to be sensitive and they should have considered that.

Also, lazy complacent salons don’t use scales to accurately measure the colouring products but just eyeball the bleach mix. Again, that’s not what their training teaches them.

Hopefully, their insurance company will offer you a decent out of court settlement (no doubt without admitting liability), as outright negligence can be difficult to prove and they’re unlikely to admit to taking short cuts. I guess they’ll argue that your daughter’s skin was unusually sensitive.

Precisely

Nothing to add other than sorry this happened. Please keep everyone updated if you can/want too. I hope they get the book thrown at them

and your opinion is worth fuck all. now put the sherry away.

That is no reason not to be there for your daughter!
you need to support your daughter it’s what called being a mum !!

Sorry for your loss, but I think you need to visit your daughter. She will need you.

Or send her father, if that is possible.

Op's daughter is home!

Blimey. At least read OP's updates before wading in to have a pop at her!

You clearly know nothing about PTSD, and have no empathy for a very recent bereavement. And if you’d bothered to actually read the updates before patronising the OP with a lecture on parenting, you’d realise that her DD was home. Long ago.

Her father was with her, she’s now been home a while. @BrendaSmall and @OneNewLeader RTFT. wading into be snarky when you haven’t even read the thread is ridiculous