Have felt incredibly supportive of M&S through their Cyber incident.
Despite the lack of stock in store for weeks now, my account details being compromised, my M&S credit card (only ever used in M&S or on their website) being used fraudulently and the poor communication, I have remained totally loyal.
Until today !!!
I am shocked at the numerous, price increases across the Foodhall. Fish Pie up from £6 to £7. Prawn Thermidor a similar increase, 10p a loaf on my normal bread, Blueberries up by 25p etc.etc.
I am shocked that they are clearly planning to pass all their losses onto their customers in this way and even more shocked that they are doing it whilst we are still having to cope with their ongoing stock shortages etc.
Am I alone in feeling aggrieved? I feel quite strongly that the losses caused by this incident should be borne by their reserves & shareholders.
Regardless, my shopping next week will be with Waitrose, Sainsburys or Aldi. All stores within 1/2 mile of M&S. This customer will not be returning and their loss will not just be my regular food shop, but also the cosmetics, clothes etc I have historically always picked up in-store at the same time.