Agree.
And I think views are best placed when they can see both sides.
I train staff on behaviour management. I find myself often reminding them that not fighting the behaviour at the time isn't condoning it. You can accept someone made a mistake and come back to putting it right and finding a better way when everyone is in a better place to have a sensible discussion around it.
When someone says they are sorry I believe them until they show me they aren't! I'll give the benefit of the doubt if things are put right at the owners cost and people get decent living standards. Then a decent agency is given the role and it continues to be right. Id also like to see compensation offered to replace personal items damaged - I'm thinking back to people (not these properties) that have been wringing out curtains it's so damp. Fix the damp and replace the damn stuff your lack of care damaged.
But I don't think absolving yourself of any responsibility for your properties and not being aware of what's going on is acceptable. It's not good enough. And I'd like to see some rental law put in place where owners are responsible alongside management agencies. I'd like to see this in all places where you book through a 3rd party. There's too much passing the buck in general and I think some it's designed to make it difficult to complain so people at the top walk away with your money for an under par service. And that's quite simply not good enough.