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WWYD about lying hairdresser?

488 replies

CharDee · 26/05/2024 21:16

I was bridesmaid at a wedding yesterday. The bride wanted to spend the morning with her mum and sister who is MOH and then the bridesmaids turn up at 12 for photos and to get dressed. All bridesmaids were asked to do their own hair and makeup so before Christmas I booked with my regular hair dresser for her to do my hair and makeup yesterday morning. My appointment was at 9. I have been going to the same hairdresser for the past 7 years and go roughly every 3 months for a colour and book hair/make up for special occasions because I am genuinely terrible at styling my own hair! It’s something that she knows and often jokes about! I also don’t own much makeup as I don’t wear it often.

On Friday night just after 11 I got a message from my hairdresser to say it was her husband messaging and that she was currently in a&e very unwell, would likely be there for hours as she hadn’t been seen yet and she needed to cancel my appointment. Obviously I replied and thanked him for letting me know and sent my well wishes.

Being ill is completely unavoidable and although it inconvenienced me, I was more concerned about her health. The late hour meant that I couldn’t get in touch with anyone else and even though I did call a few local salons as soon as they opened on Saturday morning, the only appointment was one late in the afternoon.

I managed to do my own hair, just straightened it and put a nice clip in. I put a bit of makeup on but it didn’t look that good! The other bridesmaids are completely different skin tones so they were able to help a little. I felt a bit rubbish but had a good time anyway, just didn’t feel very special! I have very low self esteem at the moment and felt so washed out standing with the stunning bride and beautiful bridesmaids. It really hasn’t helped.

Whilst waiting for the reception I was on instagram and saw a friend’s story. She had gone on her hen do abroad that morning. She shared photos of the airport which were from 6:30 in the morning and she’s there with all her friends all posing with drinks. My hairdresser was one of them. It’s definitely her and we have both spoken about hen do friend being a mutual friend. I went on to friends Facebook profile and saw they’d all been for a meal and then stayed in an apartment the night before and hairdresser was in the photos but not tagged. There was a video of the hen doing something that was posted at 11:30 and hairdresser is there in the background laughing with someone else. In the actual video the hen said something about it being nearly midnight and how she needed her beauty sleep.

I paid a 50% deposit for my appointment and in the message her husband said that she would transfer the deposit to my next appointment which is booked for a few weeks time for a colour. I am a regular customer and this appointment was made months ago. If she had double booked herself and said she had this hen do then I would have understood and had time to book elsewhere. Instead she has lied about it and left me completely stuck.

Would you contact her when she’s back from the hen do and ask her about it? Would you cancel the upcoming appointment? Would you just let it go?

I’m trying to work out a scenario where she hasn’t lied but she was hardly going to be able to do my hair whilst on a flight to Ibiza even if she wasn’t ill.

OP posts:
HamptonWishList · 27/05/2024 19:07

...sorry hadn't RTFT. See you've dealt with it. My bad.

LlynTegid · 27/05/2024 19:08

Money as you mention immediately (say by the end of tomorrow) or you report her to the police for obtaining money by deception. I doubt the holiday was planned on Friday morning.

Otherwise as you are not going there again it will drag on.

Lenoftheglen · 27/05/2024 19:09

Excellently dealt with OP.

And what a lovely sounding family you have.

Once you are refunded, and if it's possible, I would trace back my previous glowing reviews and delete them.

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Noodlecat · 27/05/2024 19:11

Burn the bitch. Make sure you get your money back.

RhubarbAndFlustered · 27/05/2024 19:15

The reason you didn't get the truth was because she needed all the extra funds she could for her Ibiza trip. OP good luck getting your £80 back as soon as she returns. She was counting on you not wanting a refund cos it's already spent and she'll not have it to spare until she's worked a few clients after getting home.

Oblomov24 · 27/05/2024 19:19

I'm actually really sorry op. This will hurt on so many fronts, because you did your best to make sure hair and makeup was going to be done for the photos. Rest assured no one else would've even noticed. I'm sure you looked lovely.

CountessWindyBottom · 27/05/2024 19:36

I really need to applaud you on the classy way you have dealt with this @CharDee. You've been so measured and gotten your point across so well without resorting to losing your shit....which I suspect I may have done.

I think she has treated you appallingly and I don't know how on earth she can expect to run a business when having so little regard for her clients. Personally, I'd be telling all in sundry.

Your DH sounds like a sweetheart! I hope the treats cheered you up 💐

PinkPanther50 · 27/05/2024 20:03

Brilliant response op. It was succinct and polite and said everything it needed to! Well done xx

Oblomov24 · 27/05/2024 20:12

Your message to her was so classy.

DarkDarkNight · 27/05/2024 20:41

Bloody hell I would be furious! That was a good message you sent letting her know you know where she has been and that she has broken the trust and lied to you.

I am also rubbish styling my hair and can’t do my makeup well so I understand completely how you feel. O would be so disappointed as if she had given you plenty of notice - as in when she booked the hen do or realised there was a clash you would have been able to find someone else. It would have been a bit of an inconvenience but not insurmountable. It’s the lying and leaving you without a hope of finding someone else at the last minute.

ToxicChristmas · 27/05/2024 20:41

RhubarbAndFlustered · 27/05/2024 19:15

The reason you didn't get the truth was because she needed all the extra funds she could for her Ibiza trip. OP good luck getting your £80 back as soon as she returns. She was counting on you not wanting a refund cos it's already spent and she'll not have it to spare until she's worked a few clients after getting home.

First thing I thought too.
What a bloody idiot to lose a long term, loyal regular over a stupid lie. Hope she is mortified over that message. I'd predict no response and a refund.
Im shite at doing my own hair for events too, but I've done well watching a few youtube videos and with some practice (and with DH occasionally doing the back!!!)

Iamawomenphenominally · 27/05/2024 20:43

Good for you op with those texts!! I really hope she does the decent thing and sends the refunds she owes you.

EnjoyingTheSilence · 27/05/2024 20:45

I can’t believe she still didn’t get she’d been caught and asked if you wanted to reschedule!

Hope the weekend was worth losing a loyal customer over

Viviennemary · 27/05/2024 20:50

She lied which was wasn't very nice. And gave you no notice. That was bad. Just say you would like your deposit returned. And find a new hairdresser. She is a bit thick to make up a daft tale and then plaster herself all over facebook.

KomodoOhno · 27/05/2024 20:52

Good for you op! I almost wish the media would pick this up and she'd have to see it.

wordler · 27/05/2024 20:53

If you do want an improved pic of the day you can always touch up the photo.

As controversial as it has been in the news recently, you can get a good photographer to photoshop a bit of a boost to your face - done well it won’t be noticeable. Think of it like digital make up.

PickleJelly · 27/05/2024 20:57

I'm really sorry for you OP. This is a really sad situation but I am positive that you would have looked absolutely beautiful.
You have handled this incredibly well too. I hope you are okay and enjoy the hair and make up bits that your DH got you.

LeaveTheClocksAlone · 27/05/2024 20:58

Are you feeling okay now OP? I just want to give you a hug! X

PinkCardigan93 · 27/05/2024 21:03

Has she replied OP?

Hydrate100 · 27/05/2024 21:03

Has she replied OP?

Not the fizziest drink in the fridge to lie then allow it to be on social media.

Eastcoastie · 27/05/2024 21:07

Good on you op. Hope you get a refund quickly. Dont be hard on yourself either re the pics, it sounds like it was a great day so remember the day for what it was.

bows101 · 27/05/2024 21:13

It's awful when a total lack of respect is shown by someone who you've always been a good customer and she had no reason to lie. Really awful, hopefully she knows what she has done to upset you and lose you, I don't think I could forgive and sit there at appointments like nothing has happened but equally would be so annoyed to have to find someone new!

CharDee · 27/05/2024 21:14

I think I'm most hurt because she felt like she couldn't just be honest with me. I've seen her regularly for the past 7 years and have always left great review when people ask on Facebook for recommendations. She was nominated for best hairdresser in our area and came 4th but there was a voting element for it and I shared and voted and left lovely comments, some of which were included in the write up about her! I genuinely wouldn't have minded if she'd have been honest at any point over the last few months as I could have rearranged for someone else.

It's got me second guessing myself, am I that terrible of a client that she just doesn't want me anymore? I literally turn up on time, she'll ask what I'm having, I'll ask for what I'd like, sometimes she'll advise me to get something else and I follow her advice, I chat a bit, she remembers details about DS, DH even DN, i ask about her children and family, her nan passed away last year after being ill for a while and I bought her flowers, I always tip and I've only ever cancelled last minute once which was last year but I had paid a deposit and I offered to pay the full price but she posted it on her page and the appointment was taken.

No reply or refund as of yet. I am not looking at friend's Facebook or instagram so don't even know when they're leaving.

OP posts:
Zombiemama84 · 27/05/2024 21:21

Book an appointment with her and loudly for all to hear tell her that you saw the pictures of her on the hen do when her 'husband' text you saying she was in a&e

Zombiemama84 · 27/05/2024 21:24

CharDee · 27/05/2024 21:14

I think I'm most hurt because she felt like she couldn't just be honest with me. I've seen her regularly for the past 7 years and have always left great review when people ask on Facebook for recommendations. She was nominated for best hairdresser in our area and came 4th but there was a voting element for it and I shared and voted and left lovely comments, some of which were included in the write up about her! I genuinely wouldn't have minded if she'd have been honest at any point over the last few months as I could have rearranged for someone else.

It's got me second guessing myself, am I that terrible of a client that she just doesn't want me anymore? I literally turn up on time, she'll ask what I'm having, I'll ask for what I'd like, sometimes she'll advise me to get something else and I follow her advice, I chat a bit, she remembers details about DS, DH even DN, i ask about her children and family, her nan passed away last year after being ill for a while and I bought her flowers, I always tip and I've only ever cancelled last minute once which was last year but I had paid a deposit and I offered to pay the full price but she posted it on her page and the appointment was taken.

No reply or refund as of yet. I am not looking at friend's Facebook or instagram so don't even know when they're leaving.

Its nothing to do with you, she just sounds like a let down, she should have just been honest with you and given you plenty of notice to find someone else to do your hair, that was a horrible thing to do.

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