To me this suggests that there is something very wrong with how money is managed by our government (I don't mean this one specifically, I'm talking generally).
Completely agree. I suppose an ageing population plays a part, and I don't know if there's been an increase in the proportion of people on benefits and unable to work. Both of which mean that the working population struggles to provide adequate services for the country as a whole.
It may be completely unfair as I only see the public sector as a user, not an employee but I've seen a fair amount of inefficiency and, on occasions, some poor attitudes that would have resulted being sacked at my company.
I have friends in the civil service and NHS that work very hard in difficult conditions. But some public sector employees seem to be as unhelpful as possible. I was at an outpatient appointment at one of the big London hospitals and a new patient from the US wanted to either email or print some test results to take into his appointment. The admin staff were rude and completely unhelpful and suggested he take it up with his consultant.
There's also often a long line of patients waiting to book their appointments while the reception staff ignore them and chat about their plans for going out at the weekend or last night's television program. That's not ok. If you have a work issue that needs discussing, fair enough but acknowledge them and say you'll be with them in a couple of minutes. I've been going to the clinic for 15 years and it's always been the same. It may be free (at the point of care) but there should be a basic level of courtesy shown to patients.
Similar scenario with passports as the government website showed conflicting information about whether under 18s needed 3 or 6 months left on their passport to enter an EU country. Passed from pillar to post between the passport office, FCDO and the Portuguese embassy. No one took the time to answer the question beyond standard emails which directed me back to the same webpages I was querying or tried to pass the buck to another department. There must be lots of other people with the same query yet I had to give up and hope for the best when my son goes on holiday in a few weeks. It's infuriating.