@Chrissols @Meha5, yes about feedback and leaving notes. A few weeks ago I was sent feedback about leaving a "note to doctor" and not changing it to "note to secretary" which as it was early morning and I could only remember one such instance I thought I had and queried to the exact message, as they normally quote this, but in this instance they could not (which I thought was odd) and she who shall not be named told me not to worry about it, as they do not normally pick people up for not specifying "secretary", which I do if the name is given etc.
This morning I was again told that my "note to doctor" should have been "note to secretary" and I was going to refer them back to the previous conversation where I was told it did not matter, however instead I asked -
"As messages to secretaries are work related and not queries on the dictation can you confirm that these are paid at the same rate as our dictation work? Thank you."
To which I got the speedy curt reply -
"Notes are not chargeable characters i.e. they are not added to the line count. Sorry."
To which I replied -
" I can understand that queries are not chargeable but work such as the sometimes very long and involved messages to secretaries should be, as other companies do pay for the work involved in leaving such messages.
If these message are not paid work and are typed purely as a gesture of good will on the typists part then I do think that the proofreaders are legally able to comment on what has been written and perhaps the doctors concerned should be made aware that this service given by transcribers is a goodwill gesture and not paid for. Thank you. "
There was some time before she who must not be named replied -"Thank you for your comments/suggestions.
We are aware transcribers work in isolation and do not receive the feedback from doctors/managers etc. as they would in a hospital setting.
Our proof readers are there to help all transcribers by providing constructive comments to help ensure work provided is to the highest standard, which we are sure you will appreciate. Feedback from the proof readers relates to every part of the task, whether that is the body of text or the notes."
So now we know.......
I am sure now my every sentence, every comma and full stop will be scrutinised and I shall get sh*tty feedback two, three times a day for the next week or so. That is assuming I get any tasks worth typing.
Tpro on the other hand do not regularly leave notes for secretaries and if any such comment is required - it is typed at the top of the letter in red (and thus in the character count).