The job description is to enable people to regain lost functioning thought encouragement - it's minimum wage job. No qualifications needed and no DBS or similar done.
They're not allowed to do anything to actually help as that's classed as care.
I had them before. It was basically bullying/mocking/saying whatever they wanted to me and telling me how if I wanted to get better then I would and how I can do things like climb stairs/dress myself/wash myself really and should just try.
One I had supposedly had severe mental illness with high rates for dla care and mobility and used to show off about how much she could do if she wanted to all the time, I don't get high mobility and she constantly went on about how she did and could climb flights of stairs and so could I "really".
Another insisted I paid to meet her in a garden centre ten miles away and paid for the taxis for us both there and back again because she wasn't allowed to drive "on medical grounds" that was all she did - insist we met at various locations and that was why i got dla in the first place for things like that. One time she demanded we went on a day out to a garden that had recently opened and the taxi fare was a huge amount that i couldn't afford so she dropped me as a client as failing to engage. There's no way I could afford things like that now, even if I had the functioning and I don't.
Another insisted I only met them in a mental health charity which was upstairs, again insisting I could manage them "really" as all her other clients could and again how they got high rate mobility so we're much more ill than me.
I heard all about support which was available to others but not to me because I'd worked and had a professional job so didn't qualify and should just get myself back into work.
There was no understanding whatsoever of the differences between physical and mental disability, nor support from them - if I needed support I was to go to mh team who refused saying it wasn't their job was workers.
All it achieved was a lot of bitterness and anger on my part (I'm not proud of that!) that people could claim benefits whilst obviously being capable of doing the things they claimed they couldn't and rubbing my nose in it and using me for free days out when I actually needed help.