[brief diversion from thread follows]
It's a wonderful gift to be pithy. My husband used to be a senior IT person. When something went wrong with the system either he or his colleague would have to email all staff to keep them updated. His colleague would send out an email something on these lines:
Dear Colleagues,
On behalf of everyone in the IT department I would like to apologise for the delays you have all been experiencing with your email this afternoon. This was due to [insert complicated technical explanation] which we have now managed to fix with the help of our suppliers. We are confident that everything is now back up and running, but as ever, please don't hesitate to get in touch if you need any further assistance.
Best wishes,
Lon Gwinded
My husband's email would read:
All - email is now back up and running as of 1600.
T. Erse
Same at home! It's great. I'm the waffler.
[diversion over]