Well that's (yet) another reason to not replace my 15 year old Kitchen Aid with another KA.
My current list of reasons is:
Not made like they used to be - I bought mine because I wanted it to last a lifetime and it could be fixed. This used to be the case apparently but it changed back in the 2010s when they switched motor manufacturers. My motor started clicking and the head started lifting at the sight of dough after a couple of years of use.
-The quality of the materials is mixed, some are high quality but where it counts, like where it comes into contact with food, it's not.
-The a bit where the attachments hook onto the mixer is made of a soft steel or something, I constantly have a black residue on my hands after switching attachments, or cleaning up under the attachment hood. The paddle attachment is made of enamelled metal that can chip off.
-Kitchen Aid Mixes in the USA have a Californian warning saying they contain LEAD and can cause cancer.
-Not easy to fix. My Kitchen Aid starts by itself it has done so for years it's dangerous but it's such an expensive machine, I can't afford to replace it. The internal switch is broken, I took it to our local small appliance repairer who has always looked after our Magimixer etc. They said they weren't allowed to repair it, we had to contact Kitchen Aid directly ourselves. Guess what? I did, after two weeks of hearing nothing they email back saying 'sorry we are busy, our sale has been busier than expected. Please call us.' It's out of warranty and their solution is to give me a discount to buy another. Much like Dyson, my other love/hate brand.
-I am saving up for an Ankarsrum which is more expensive but is better for dough.
-In the mean time I am happy using electric handbeaters to make cakes and whip things. Anything but another beastly, over priced, piece of junk that is KA.
-I will be frank, I have come to the cynical opinion that Kitchen Aid is a brand for people who want to look good in pictures making food, not for people who care about actually making good food. Sorry for being snarky,