www.thescottishsun.co.uk/news/10132920/trans-double-rapist-isla-bryson-criticised-nicola-sturgeon/
BT apparently misgendered Isla, and she went to the papers about it:
'She said: “I have been asking them to change my name for almost a year but I keep getting letters with my dead name on it.
“I sent proof of my gender identity but it hasn’t made a difference. I’m sick of being treated like a second class citizen.”
BT apologised for the mix-up and offered Bryson £140. But she said: “It’s had a seriously emotional effect on me. They’ve tried to buy me off but I said I wanted £5,000 in compensation.”'