I think the problem is that the police have become a "service " and people now ring up 999 and 101 to complain about things are NOT crime . One example from last week - middle aged woman rang 101 to complain that the previous occupant of her house had twice in two years forgotten to change her address on a boohoo order . She said it simple isn't acceptable!
Well it might not be but nor is it a bloody crime or anything to do with the police !
And yet - because the people who answer the phones are not police - they said "there there , let's get an officer out to see you and they created an INCIDENT.
Now an INCIDENT is not a crime report.
It is just a few lines on a computer system . Eqch if those INCIDENTS get piled up on a list that are graded on how urgent they are . This went on as an incident . So then , now that INCIDENT has been created it gets passed to the dispatch dept. Now that INCIDENT has been created , somebody has to read it , and decide what to do next .
So - it came to me as I'm a police officer. I rang said lady - told her this was not a crime , not a criminal offence and not a police matter . Because no crime had taken place , I simply closed that INCIDENT . And it goes "poof " off the list . And that's that . Done and dusted.
So then in to next INCIDENT that the call handlers have created.That might be a report that someone has noticed their neighbours window is smashed and they know their in holiday .
So that incident comes to me . I read it . I go out to the address. Yep - someone has smashed the window and the telly is gone .so that's now a CRIME of BURGLARY. So then My job is to create a CRIME REPORT . This generates a CRIME NUMBER . Now this is a confirmed CRIME I now start to investigate that crime . Let's say there's blood on the window - and I get CSI out and they take their samples and 2 weeks later I get notification that a suspect has been identified. I go out arrest that person , we've gathered all the evidence , there's cctv , it's them , the blood is theirs , we prove that we have enough evidence and we send everything to the CPS , they say "yes charge him " only then does that crime get filed as SOLVED . Poof . It comes off my CRIME list .
Let's say now that there wasn't any blood or cctv , CSI come but don t find anything that could identify a suspect. Door to door been done, no further line of enquiry. I now file that as UNSOLVED - no suspect identified. Can't do any more . Poof . It comes off my crime list .
Every time I get given AN INCIDENT doesn't mean it's going to be crimed .
Let's pretend I got sticker incident . I read the INCIDENT . It says caller reporting that during their working g day they've seen a sticker in a window that's offensive and upsetting about transgender people. The incident doesn't say what the sticker says. Just that it's offensive and upset the caller.
All I have on that INCIDENT is a address where this sticker is meant to be . I can't verify what it says . So I have this INCIDENT to deal with - either close it , or crime it . Well I need to know what it says don't I ? The caller does ya see the phone when I ring them to ask what it says . So I've still got this INCIDENT to deal with . I'm going to make an arrest attempt over that side of town - so I say "I'll swing by the address on my way to arrest Willy Hatband - so I take another cop cos I'm gonna go and try and arrest Billy after this .
I get to address- see A sticker in A window . Ah right . Is that the sticker this caller is on about ? I don't know- are there stickers on the back windows ? I can't see through - so I knock on the door .
Lady answers and I say HI ARE YOU MRS STICKER LADY ? SORRY TO BOTHER YOU WEVE HAD THIS REPORT ABOUT A STICKER . CAN WE COME IN A MINUTE? SO YEAH THIS INCIDENT SAYS YKU HAVE AN OFFENSIVE STICKER . IIS THIS THE STICKER IN THIS WINDOW ? YOU DO T HAVE ANY MORE DO YKU ??
mrs sticker lady is shocked and upset , says no I haven't got any other stickers . This is ridiculous.
I say yep . I agree . Sorry to have bothered you - I leave the address and I close the INCIDENT - NO OFFENCES. STICKER IS INNOCUOUS. Incident gets closed . Drops off the list if INCIDENTS . Nothing further should have happened.
There is a difference between the list if INCIDENTS and my CRIME list . The CRIME list is where an offence has been confirmed. So now that needs investigation.
THe INCIDENT list can be anything. And till a police offficer has looked at it - it sits there - it can be dealt with by any officer , it could be absolutely a load of old baloney, or it could be an actual offence which need's CRIMING and INVESTIGATION.
I'm spelling this out because I think no one except the police know how any of this works . Incidents can be a crime or might not be . If not it's closed . End .
If it s a crime - it's recorded as a crime and investigated.
We get maybe 4 or 5 INCODENTS each to look at and decide if it's a crime or not . This means we have to talk to people. Like in the example above . It's not malevolent. It's to suss out what is going on . Is it a ceime ? Can we close it or is it a crime ? You can only work that out by talking to people.
That's how the system is . There are no "ticks in boxes" . We do t get employee of the month for the most crimes .
I hope this clarifies how response policing works and helps .