Oh my god, did anyone else notice this? RMW made it so that any male abuser can access his female victim's telephone banking with HSBC.
"I’d ring HSBC trying to access to the account of Robin Moira White, and the operator would think I was a fraudster. I’d get, ‘Oh, really?’. It was getting boring, frankly. So one day I happened to be passing HSBC’s call centre and I paid them a visit. Someone quite senior came to talk to me and listened. I got a phone call the following day, and within 48 hours they’d changed the training of their call handlers to tell them that there are people whose voices don’t sound the way you might expect, and that if they can answer the security questions, they can access their account."