I think she probably does care about victims of sexual violence, but it seems to me that her care is uneven. I don't believe that she truly cares for women she regards as bigots. To me, that is a very substantial problem with her holding the position she does (I would say the same of anyone if they were making political points about victims/survivors, btw).
I doubt she cares very much at all about the people who have spent the last two years bombarding her with abuse on social media, or pwho invent lies about her such as those claiming she complained to the police about Nicola Murray or those who think they have the right to castigate her for using sacred iconography from her religion and culture.
I would imagine in her work she is very different. It's common when doing that kind of work to have to work with people who hold prejudices, whether based race, religion, sexuality or transgender status. And they will be challenged, that is normal in the sector because you cannot have users whose prejudices make the space unsafe for others. But that doesn't mean you don't care about them - far from it. I've worked with long term rough sleepers covered in BNP tattoos, and I cared about them, and talked to them about it, and made clear what was acceptable on the project and what wasn't and actually over time sometimes they modified their views.
I would hope that if someone genuinely felt too traumatised to work with a trans counsellor Mridul would find a way to facilitate that - I doubt she does much face to face work in her current role anyway. But she runs a trans inclusive project, if people were making derogatory remarks about transpeople then it is her duty to address that.
I also suspect she may care more about trans issues. Which is fine in theory (she has every right to be passionate about that), but represents a conflict of interest in practice.
I don't accept it represents a conflict of interest as it happens. But she worked in the sector for nearly 15 years without anyone even knowing she was trans so that suggests she is more motivated by supporting survivors of sexual violence than cheer-leading for trans rights.