Most people would be wary of calling an obvious male (like ‘Katie’) ‘madam’ in case they cause offence. How are we supposed to know who is trans and who is non-binary and who is not? It’s impossible to be 100% accurate based on visuals alone all of the time.
Not just visuals. When Aimee Challenor gave preferred title as 'Miss' during a telphone call and this was queried by a train company employee, this led to public outcry and also an ending of TFL announcements re 'ladies & gentlemen'. I still don't understand the connection between the two... seemed a bit like penance/ransom demand.
2017 HuffPost article by Sara C Nelson
'Green Party Activist Slams TfL As Gender-Specific Announcements Remain Ahead Of London Pride
'We deserve better than empty promises from Sadiq Khan and TfL.'
(extract)
A Green Party activist has expressed disappointment that Transport for London (TfL) continues to use gendered language.
It comes six months after Sadiq Khan revealed the “ladies and gentlemen” Tube and bus announcements could be scrapped after a transgender woman was ridiculed by staff.
Aimee Challenor, who is Equalities Spokesperson for the Green Party, was left humiliated after she was told she “didn’t sound like a Miss” during a telephone call to TfL’s Oyster helpline.
The 19-year-old’s experience was put to the London Mayor by Green Party GLA member Sian Berry, prompting Khan to apologise “unreservedly” for the remark and to issue a pledge on implementing gender-neutral announcements across its network.
But Challenor complains examples of gender-specific language across TfL, including recorded announcements, remain.
She also claims a TfL staff member who requested anonymity supplied her with a screenshot of the TfL “rule book” which states: “When using the Public Address (PA) system, you must start all service information announcements with ‘Ladies and gentlemen’, except for routine announcements such as ‘mind the gap’ and ‘stand clear of the doors.’” (continues)
www.huffingtonpost.co.uk/entry/lgbt-disappointment-as-gender-specific-tfl-announcements-remain-ahead-of-pride_uk_595cf7cde4b02734df352e63
I think Lily Madigan raised a similar complaint following a phone call with a bank when Lily Madigan gave 'Miss' as preferred title.