Medexpress delete tactics and lying

[bluebee17]

Just that really has anyone else on the here experience Medexpress delay tactics and lying?
Did you get a refund?

I ordered on 2nd of January and have been chasing them ever since.
Numerous emails back-and-forth of everyone saying something different.
Try to blame Royal Mall saying my item had been dispatched spoke to Royal Mall and they have told me they are expecting it but haven't received it yet from their end to make delivery.
Gave in with the emails and finally called someone and after being on hold for over 30 minutes was told they would investigate because it looks like my order has been lost between their pharmacy and getting to Royal Mall.
Trustpilot seems to have quite a lot of complaints about the same thing but I was wondering if someone on here actually, been through it and what the outcome was?
Thanks

Should've said delay

I binned them off due to lack of maintenance, hard cut off at 23.5 and nonsense guidance on you can only take mounjaro for 2 years. Eh wrong, med express. That’s wegovy, And their crap price match policy and inflated prices for the higher doses.

I changed when they asked me multiple times for the same information.

I ordered on the 3rd Jan , mine has just turned up today , tracker didn’t work till this morning

I have seen a few posts saying they think they reject/ask for new photos as a delaying tactic during peak periods too

I ordered on 2 Jan and mine only got approved yesterday - still waiting for dispatch ( which according to their email should have been to today - but nothing)

I just had an email from Royal mail saying they will be delivering it tomorrow by 1. Let's wait and see

i had the delaying with photos ploy from medexpress despite taking my money first.
practices like this make me worry they could go under if they need tricks to keep the cash flow oiled.

I’m STILL waiting for mine to be dispatched.

ordered 2 Jan
approved 7 jan
email to say would be dispatched…. Still waiting

They’re the biggest supplier of Mounjaro in the UK and have been in business at least 10 years so I don't think you’ve anything to worry about with regard to them being strapped for cash.

Taking the money before getting approved has happened to me with each of the online pharmacies I’ve tried. I find it irksome but it isn’t specific to MedExpress

Did it arrive? I’ve had a Royal Mail tracking notification this morning saying it’s been re-routed and they will try to deliver today. However it didn’t arrive!

Yes, thankfully it turned up this morning around 10 am. Hopefully you will get here soon.

They e just been super quick with me. I ordered at lunchtime today and it’s been dispatched and will come tomorrow.

They always have with me too. Ordered Monday and dispatched Wednesday for delivery today. I think it’s a royal mail issue for mine.

@cakewench

i cancelled with them and use voy so if they go under or not doesn't affect me. i think taking payment for something and then delaying/dicking about isn't very professional. but OP had their order now so all has turned out well for them.

Good luck!!!

I've been with MedExpress since July and I get this message every delivery. I arrange to be at home to take the delivery and most times it doesn't arrive, no tracking updates either.

Here we are months later and it's the same story and they just don't give a fuck that people are wasting 2 whole days every month, taking time off and waiting around on a delivery that won't be arriving then having to do it again the following day.

It's the dismissive attitude of the staff that riles me up to fuck, I really wish I'd gone elsewhere, these guys are not worth the money or the hassle.

I'm due to order a new pen and will need to go through it all again.

I've been using them since October and they have always been quick to deliver. I had a request for additional information this time as I didn't want to increase my dosage and they responded to me very quickly on this. I've found them good overall so far.

I think the delivery notification thing is Royal Mail issue not a MedExpress one.

They did the same with me constantly asking for new bits of info and then asking for the same pieces of info several times. I gave up and went back to Pharmulous, don't seem to get any issues with them, they are cheaper and have no postage costs.

They've been good with me. I asked my postman to leave it in my safe place so I don't sign either.

Also, I've made well over £1200 in credit on referrals from posting my code here and only paid for my first two pens.

Highly recommend adding your link to the promo section on here.

I’m also pretty happy with them, first order took a while to be prescribed but I’ve just ordered my second pen yesterday, and it’s due for delivery today!

I've used them since September and found them super efficient and quick.
Only sent photos once ..
Never waited more than 3 days for approval and delivery

Move supplier? Easily done.

I mean, my response was just factual, I'm not a massive fan of them or anything, I was just noting it's a regular practice with most of the online pharmacies.

At the moment, any reputable pharmacy is still doing all of their checks before releasing the medication, and they are deluged with new orders as this drug gets more popular.

Voy does very few checks, and is more expensive than most so I imagine they're less busy and able to dispense quicker.

I'm actually planning to move from med express for my next order. I have used them for a few months without issue, but this time I did my order days ago and it is just 'awaiting dispatch' - I always avoid delivery over a weekend as we don't get Royal Mail here on Sundays so it could be sitting longer then the 48 hours it's guaranteed cold for. Now i have no idea and am quite worried about that.