Not blaming her but if she had moved house within the last few days I wonder why she gave him her new address.
Also her family had received the SOS thing from her phone a couple of times that night so I wonder why they didn't try to call her or the police? Otherwise egat is the point having it?
The police were sent out after the first call (made by Jane) weren't they. So what happened between then and the second call made by Jorge?
Also they went into the wrong block and then woke up other people. How did they get the address wrong?
Those few minutes could have changed the everything.
Poor woman seemed to have been let down.