I’ve been selling things, mostly clothes, on Vinted for about 18 months and I’ve been lucky not to have had a problem so far. I’ve had a handful of things that I’ve bought where they’ve been broken in transit, sometimes despite being packed really well, but a couple of times I’ve had sellers just put China items in a padded envelope and then express surprise when they arrive smashed. I do find Vinted customer services is among the worst I’ve ever come across and it’s difficult to get to communicate with a human.
i think your experience @JoRaRaRa sounds awful. It’s so unreasonable that they make you pay the return postage. The seller has the option of paying it, which they should do when something is misdescribed like this and even more so when it violates their listing policies. You’re not allowed to sell any cosmetics that have been even opened, let alone tried. When I got my Harrods fragrance calendar I already had a small size of the Jo Malone perfume, and it’s not one of my favourites, so decided to sell it. It only came in the little velvety bag and I took it out and sat it next to the bag to take a picture. I made it clear in the description that it hadnt been tested. Vinted took my listing down within a few minutes and threatened to suspend my account if I uploaded it again !