Roka lucky dip.

[NoOneKnowsWhoYouAre]

Anyone else playing this year; rokalondon.com/pages/lucky-dip

I'm thinking of going for a midi! Looking for a free shipping cod ethough

My maxi arrived today- medium bantry b in black. Was hoping for something in blue or purple but this is still serviceable as I can fit my laptop in it!

@mynameiscalypso my order was missing 2 midis and 2 minis so I emailed them. They responded today to apologise. I asked them whether they would honour the original price ranges. They told me if I wanted an item worth £54.95 it would count as 2 midis. Seriously. When I ordered the midis on Boxing Day morning, the value was supposed to be up to £59.95 each. How they can ask for me to pay £40 for an item worth up to £54.95 when they are sending out the same items as minis for £9.95....?!! Baffled. Its just the inconsistency of it

@OvaHere That was my thought too! They must have had millions of them made 😂. I had no real expectations so I'm happy with it, I don't need it for work so it will be a useful thing to have around I'm sure.

Also got a small bantry B in my ‘Maxi’ which with 2 young children is of no use to me at all! I ordered before price point change so will email

I've just emailed them this:

I am really disappointed with this. I paid for postage of an item that you missold me and you are offering me a free return? How does that make up for misselling an item contrary to the Misrepresentation Act 1967 which:

Protects buyers from being persuaded to purchase something that is not as described. Misrepresentation occurs when a seller:

Knowingly misrepresents information

Makes a statement without believing it to be true

Makes a statement recklessly

Fails to disclose important information

I think that it is clear that this has been knowingly misrepresented, or you have made a statement recklessly. You then compounded this by quietly changing the labelling to amend the price from £59.95 to £54.95

I would like the product that I was sold rather than one of a lesser value.

I await your response.

That is a great email, and such a much more measured and reasonable way to try to approach Roka with your completely fair disappointment compared to the previous AVOID AVOID AVOID poster’s approach! Hopefully you will get a good response with the offer of a bag of your choice 🤞

Careful, you'll get deleted for personal attacks. 🤪

It's a shame to be reading all these stories about Rona Lucky dip. It reflects badly on the company, the bags may be excellent, but if the company doesn't back that quality up with good service it'll make me question giving them my money in the future.

Hello, had fun last year with 3 large lucky dips and have used them well all year, but this year not sure I can take the stress 😂😉looking for something with side water bottle/umbrella pockets so before I jump in for a Maxi LD, and then probably go down the swapping avenue, is there anyone with a large Canfield in nylon that wants a straight sell? Not on FB so can't see what's going on over there with swaps and sales etc.. Thanks!

I made an order a couple of days ago but it still hasn’t despatched. Do they take long?

I've caved. I ideally want a small so I can sell my candy pink Finchley from 2 or 3 years ago. I used it a lot when DS was small but the pink really doesn't go with my wardrobe now I'm working!

I placed my order on the 28th but still showing as preparing shipment

I ordered Friday and it arrived on Monday with no dispatch notification.

Thank you both.

@manpan1

Roka’s reply doesn’t make sense - the website as of right now says the midi value is up to £59.95?

@SabrinaThwaite Yes absolutely. Roka confirmed that the Trafalgar, small Bantry and Moorgates are not included in the midi. That means that the highest possible value item available for the midi is £44.95 but most people are receiving items worth £39.95 or less. This isn't right. I asked them about it and they said I could have an item worth £54.95 but only for the price of 2 midis. Literally couldn't make it up! I don't think there is an issue with the dips and price ranges. They just haven't allocated the stock correctly or trained the staff to respond with the correct answers!

Feeling pretty delighted with my small Bantry in marine!

Totally my colour and a perfect size for what I need. I might buy a larger one later in the year if I love this one enough.

Added to say: if I don’t do the internal zip it just about fits my MacBook, so that’s cute. But mostly it’ll be for summer days out I think. Love it.

Got a small bantry in red when bought maxi

I was disappointed as I wanted a laptop bag and it won’t fit

I got a burnt orange Paddington and a small green lanyard thing too - really disappointed as last year my dip was a crossbody green and a medium bantry

And I thought of going again but… what if I get a small bantry again is anyone having any luck sending small
bantrys back and “redipping”

@Snowtea if you ordered before they changed the T&Cs (Sunday I think?) then you can send the small bantry back for free because it doesn't meet the value specified when you ordered.

I'm imagining they'll be getting a lot of small bantry back but won't have recieved them yet so maybe they're running out?

I've seen some medium backpacks on ebay and vinted for £40, might just be better to spend a bit extra and buy what you want.

@LividBauble that is lovely, id have been very pleased to recieve that.

What lanyard thing?? The £10 dip should be something worth £23-£39. They shouldn't be sending things worth a tenner or less in the small dip

@manpan1 It doesn’t make sense at all - the Bond is in the midi dip but by value should be in the mini.

Roka has really messed up - it would have been much simpler to just allocate each product to each dip size rather than put product values which they’re not sticking to.

Apologies it’s an emerald Chelsea and is in the correct price range.

I guess the only one I’m a bit gutted about is the small bantry and I ordered last Wednesday so have requested a return

I think I was spoilt last year and as someone said up thread it is a lucky dip and that’s the whole point - thing is that if I bought full price I wouldn’t be able to afford a laptop bag and handbag so for me the lucky dip works as I’m not that bothered about colour as will happily work with anything

first time poster here but inspired by thread to have a go and see what I got. I did one of each and got a large Finchley A in stormy (super chuffed with that) for maxi, a small Paddington B in burnt orange for midi and a small mustard Chelsea for the mini. I don’t think I can complain as it’s a good mix of sizes and I really wanted a large Finchley.

Orange and yellow really not my thing though so if anyone was hoping for a brighter colour and fancies a swap, let me know. Would happily trade both together for something different in the midi category!