I would also love some needlecord alixes - that is a brilliant idea!
@Dee1224 my beautiful, glittery mustard socks arrived yesterday - thank you so much for pointing them out to me!
I've been too upset to post about this before, but it was my birthday on Monday and I finally managed to get around to taking my very well loved linen robe into my local Toast to get it fixed. It has a small hole in the seam of one pocket and one of the sleeves is quite badly ripped at the seam.
I checked the terms and conditions of their mending service and it said if something extensive needed to be done, such as relining of a piece, a charge would be made which I was more than happy to pay obviously.
When I got there, there was someone I hadn't seen before and she said I couldn't expect something as badly damaged to be fixed for free. I said I was more than happy to pay as mentioned in their terms and conditions. (I honestly can't see that it's a bigger thing than the relining of something!). Then she started speaking slowly to me as if she thought I was stupid that it was a free service and I couldn't expect such damage to be repaired for free
She was so rude to me and actually raised her voice at one point and I have never ever had such a horrible experience in any shop anywhere, or been made to feel so shit!
Then they called the manager who showed me photos they'd been sent of similar damage to a sleeve and said as a free service I couldn't expect such big damage it to be mended. I repeated what was on their terms and conditions and that I just didn't see how it was as extensive as relining something and that I was more than happy to pay. In the end she took photos and has emailed another store and given them my contact email as said I can post it to them if they'll accept it. She wasn't rude like the first person, but I was very upset by then as you can imagine
I've just emailed Toast to complain (was too upset to do it before) and I will never set foot in that shop again. If I need to go to an actual shop I'll go to a London store where I'll hopefully not be spoken down to. It was a horrible and very unexpected experience and it completely spoiled my day!