@Madoz oh that’s annoying. Did they end up doing it? I think that might be because your repair wasn’t clothes? It would go against what they’re saying on the website here. I took a few things in and they took both with no questions asked?
‘What you can bring for repair:
Any TOAST item of clothing (dresses, skirts, trousers, shirts, tops, knitwear, jackets, coats, nightwear or loungewear), regardless of when and where it was bought.
What is not accepted:
Footwear, accessories, jewellery, bags, swimwear, underwear or homeware. Any non-TOAST item of clothing.’