New Jo Malone game starting 14/5

[BuntyCollocks]

Hurray!

Just received this email.

That’s the one I got too

I’ve got that too. I don’t mind as long as it turns up eventually. Just didn’t want it cancelled.

I am so annoyed, I got 100ml cologne, first go no private browsing or anything, says so on order and invoice.

What has actually arrived is 250ml body wash

Oh no. That’s so annoying, when did you order? I hope they’re not substituting the 100ml for shower gels due to stock. I think this happened to some people last time and if you have the email and order customer services should sort it for you.

I had a dispatch email earlier this afternoon and now have just had one saying my gift (100ml cologne) will be delayed up to 3 weeks.
I'm really disappointed to be honest. Especially as I can see other people have received multiple orders. Fingers crossed it eventually arrives and they don't try and fob me off with something else, as I wouldn't have bought the initial item otherwise!

Just had an email saying due to popular demand orders are being delayed for up to 3 weeks! Ive received sone items already thankfully

14 th May so they really shouldn’t have run out by then.
Annoying enough if a deliberate substitute but no communication about it at all.
Have emailed customer services but no reply, apparently it can take 62 hours.
Ordered as a little treat after a tough few months but silly as it sounds it feels like the shine has gone off it now

I've read on Facebook about people getting the body wash instead of the cologne. Does anyone know if we can send back for a refund if that happens? I don't want the body wash, wanted the cologne for DM's Xmas present

I placed 3 orders on Thursday. I’ve had two despatch emails and one email telling me my order will be delayed. Oh well!

I received my order last week and no substitute thank god. I hope you get your orders soon

I’m sure you can return the order if they send a substitute. I wouldn’t have made a 3rd order if I hadn’t won the 100ml cologne so that’s what I’ll be doing if they send a shower gel.

Just received an email saying gift delayed by up to 3 weeks
That's a 100ml

Other 100ml dispatched today.

Hope everyone gets their goodies

😩 got a delayed message

I got 2 emails saying my orders had been despatched, and then one saying delayed. Very odd. Maybe they are sending the paid for stuff and not the free one.

Received my Tuesday order this evening

No news yet on the Thursday order. Not in any rush though.

Now had an email saying dispatched I'm thinking it's minus gift and that will come later.

Confusing

I think they’re sending the paid stuff out separately now, especially if the freebie is the 100ml cologne.

I got the two orders I placed which had other freebies, but I suspect my later orders will be coming without the cologne.

Yes Hetty the big Cologne ones

It seems to be the 100ml EO&R they’ve run out of, unless anyone else has had an email?
Darn it, I was looking forward to having a new perfume!

I got an email too, which is either for a candle or shower gel as the freebie.

How is everyone checking their order status - did you need to have made an account when purchasing? I stayed as a guest.

Argh, nipped our for 5 mins to get some milk, and missed the Yodel delivery. So still don't know if I've got my cologne. Have to wait until he comes back tomorrow now.

Just received my order minus the 100ml EO&R freebie. The dispatch email said it was included and haven't received any other correspondence saying it's delayed.

mine arrived without the EO&R 100ml.

Part of order 4 out of 6 arrived today....missing EO&R candle

My 2 outstanding orders both include 100 ml cologne.

The paper curly packaging is exploding everywhere....

Seems like it's ending up like last one a little. Although they aren't attempting to fob off with 100ml body washes this time.