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New Jo Malone game starting 14/5

558 replies

BuntyCollocks · 11/05/2018 11:06

Hurray!

OP posts:
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Tequilamockinbird · 21/05/2018 18:04

Just received this email.

New Jo Malone game starting 14/5
HettyB · 21/05/2018 18:05

That’s the one I got too

Grandmaswagsbag · 21/05/2018 18:55

I’ve got that too. I don’t mind as long as it turns up eventually. Just didn’t want it cancelled.

AlbusPercival · 21/05/2018 19:00

I am so annoyed, I got 100ml cologne, first go no private browsing or anything, says so on order and invoice.

What has actually arrived is 250ml body wash

Grandmaswagsbag · 21/05/2018 19:12

Oh no. That’s so annoying, when did you order? I hope they’re not substituting the 100ml for shower gels due to stock. I think this happened to some people last time and if you have the email and order customer services should sort it for you.

peoplearepeople · 21/05/2018 19:13

I had a dispatch email earlier this afternoon and now have just had one saying my gift (100ml cologne) will be delayed up to 3 weeks.
I'm really disappointed to be honest. Especially as I can see other people have received multiple orders. Fingers crossed it eventually arrives and they don't try and fob me off with something else, as I wouldn't have bought the initial item otherwise!

Adamsmom · 21/05/2018 19:14

Just had an email saying due to popular demand orders are being delayed for up to 3 weeks! Ive received sone items already thankfully

AlbusPercival · 21/05/2018 19:15

14 th May so they really shouldn’t have run out by then.
Annoying enough if a deliberate substitute but no communication about it at all.
Have emailed customer services but no reply, apparently it can take 62 hours.
Ordered as a little treat after a tough few months but silly as it sounds it feels like the shine has gone off it now

Tequilamockinbird · 21/05/2018 19:17

I've read on Facebook about people getting the body wash instead of the cologne. Does anyone know if we can send back for a refund if that happens? I don't want the body wash, wanted the cologne for DM's Xmas present Sad

ChessieFL · 21/05/2018 19:18

I placed 3 orders on Thursday. I’ve had two despatch emails and one email telling me my order will be delayed. Oh well!

Racheyg · 21/05/2018 19:46

I received my order last week and no substitute thank god. I hope you get your orders soon

Grandmaswagsbag · 21/05/2018 19:51

I’m sure you can return the order if they send a substitute. I wouldn’t have made a 3rd order if I hadn’t won the 100ml cologne so that’s what I’ll be doing if they send a shower gel.

MarthasGinYard · 21/05/2018 20:05

Just received an email saying gift delayed by up to 3 weeks
That's a 100ml

Other 100ml dispatched today.

Hope everyone gets their goodies

Cupoteap · 21/05/2018 20:28

😩 got a delayed message

MotherofTerriers · 21/05/2018 20:34

I got 2 emails saying my orders had been despatched, and then one saying delayed. Very odd. Maybe they are sending the paid for stuff and not the free one.

Taffeta · 21/05/2018 20:46

Received my Tuesday order this evening

No news yet on the Thursday order. Not in any rush though.

MarthasGinYard · 21/05/2018 21:39

Now had an email saying dispatched I'm thinking it's minus gift and that will come later.

Confusing

HettyB · 21/05/2018 21:55

I think they’re sending the paid stuff out separately now, especially if the freebie is the 100ml cologne.

I got the two orders I placed which had other freebies, but I suspect my later orders will be coming without the cologne.

MarthasGinYard · 21/05/2018 21:57

Yes Hetty the big Cologne ones

HettyB · 21/05/2018 22:24

It seems to be the 100ml EO&R they’ve run out of, unless anyone else has had an email?
Darn it, I was looking forward to having a new perfume!

ItsNiceItsDifferentItsUnusual · 22/05/2018 06:15

I got an email too, which is either for a candle or shower gel as the freebie.

How is everyone checking their order status - did you need to have made an account when purchasing? I stayed as a guest.

Tequilamockinbird · 22/05/2018 13:16

Argh, nipped our for 5 mins to get some milk, and missed the Yodel delivery. So still don't know if I've got my cologne. Have to wait until he comes back tomorrow now.

puffermunkin · 22/05/2018 14:04

Just received my order minus the 100ml EO&R freebie. The dispatch email said it was included and haven't received any other correspondence saying it's delayed.

MotherofTerriers · 22/05/2018 14:41

mine arrived without the EO&R 100ml.

MarthasGinYard · 22/05/2018 14:44

Part of order 4 out of 6 arrived today....missing EO&R candle

My 2 outstanding orders both include 100 ml cologne.

The paper curly packaging is exploding everywhere....

Seems like it's ending up like last one a little. Although they aren't attempting to fob off with 100ml body washes this time.