Page 23 | DLA wait times 77

HeartyGuide · 2025-08-31T04:29:31+00:00

MR- Mandatory Reconsideration NC- New Claim COC- Change of Circumstances SD- Scan Date LRC- Low Rate Care MRC- Middle Rate Care HRC- High Rate Care LRM- Lower Rate Mobility HRM- Higher Rate Mobility

3isenough8 · 17/09/2025 16:32

Yes back dates to when you first put the claim in

kristie198 · 17/09/2025 16:34

Lolly966 · 17/09/2025 10:51

@kristie198

my little girls runs out the 9th October, called yesterday and they said it’s with the renewal team.. whatever that means and that they won’t make a decision till a few days before it’s due to run out. So long x

ohhhh ive never heard of a renewal team lol my girls runs out 5th october hopefully not too much longer x

Em1307 · 17/09/2025 16:36

Hi.
had a call today that NC is with decision maker. Anyone got an up to date timescale?

Lolly966 · 17/09/2025 16:43

@kristie198 i haven’t either lol fingers crossed it’s not much longer! honestly the waiting is driving me insane, I seen someone on fb whose renewal was due in November and they already got re awarded x

AugustLily · 17/09/2025 17:13

MR 15/09

Nags7815 · 17/09/2025 17:45

Coc 6th March, still not with anyone.

Princessmom222 · 17/09/2025 18:05

Em1307 · 17/09/2025 16:36

Hi.
had a call today that NC is with decision maker. Anyone got an up to date timescale?

Hi, what is your scan date for NC?

Kirsty19922025 · 17/09/2025 18:15

MR date 6/6 long wait ahead

Mum398 · 17/09/2025 18:52

Called again today for my MR dated 11/3 after my phone call yesterday and they’ve upheld the original decision and claim declined 🙁

I don’t think we will go to tribunal. Looking after my daughter and advocating her needs has been a fight enough. I think we are done now and will have to accept the hard parts and the crippling finances of what medical appointments are costing plus not being able to work full time due to her needs.

3isenough8 · 17/09/2025 19:24

Mum398 · 17/09/2025 18:52

Called again today for my MR dated 11/3 after my phone call yesterday and they’ve upheld the original decision and claim declined 🙁

I don’t think we will go to tribunal. Looking after my daughter and advocating her needs has been a fight enough. I think we are done now and will have to accept the hard parts and the crippling finances of what medical appointments are costing plus not being able to work full time due to her needs.

So sorry hun , I would take it to a tribunal if you feel she's entitled. Keep fighting. My sister took her sons to a tribunal and won x

LoudAquaViper · 17/09/2025 19:26

Mum398 · 17/09/2025 18:52

Called again today for my MR dated 11/3 after my phone call yesterday and they’ve upheld the original decision and claim declined 🙁

I don’t think we will go to tribunal. Looking after my daughter and advocating her needs has been a fight enough. I think we are done now and will have to accept the hard parts and the crippling finances of what medical appointments are costing plus not being able to work full time due to her needs.

so Sorry to here this, I would suggest to keep fighting when you know what extra support you give!

what evidence did you send in?

MummaOf · 17/09/2025 19:33

Irongirl71 · 17/09/2025 11:06

So, I've just called up to get an update on a nc. They've said that im looking at next year on a decision and that there is no timescale. This was after she tried gaslighting me, when I said that July's claims are now being done. She said don't believe anything you read on the forums.

I asked her if she had read the post from other people stating that they have had nc approved. She said no I said so don't gaslight me. And don't make out that I don't have the capacity to understand if someone's lying about getting there July claim approved.

I don't mind the wait. But they cant be sending texts that its 25 weeks then approve claims within 11 weeks . Then state to others that there is now no timescale.

Anyway waiting for a manager to call me now as im going to raise this as a complaint

Surely they have to have some kind of service level to adhere to. I've ne her known any company that doesn't have to issue service timescales.

Did they call you back? I'm debating raising a complaint myself as I've been waiting since April for a new claim

Em1307 · 17/09/2025 20:01

Princessmom222 · 17/09/2025 18:05

Hi, what is your scan date for NC?

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Hi,

im not sure we never received a text or letter!

we sent the documents are the 7th of June.

Irongirl71 · 17/09/2025 20:20

MummaOf · 17/09/2025 19:33

Did they call you back? I'm debating raising a complaint myself as I've been waiting since April for a new claim

Show quote history

Yes, the manager agreed with me. I would call them if I was you ask to speak with a manager. As he also said that they are done in date order unless they have a terminal illness then they get done first.

He also acknowledged that claims are going through much faster. I said to them that they introduced this no timescale policy 15th July so at the very least they shouldn't apply it retrospectively. He agreed with everything I said.

MummaOf · 17/09/2025 20:27

Irongirl71 · 17/09/2025 20:20

Yes, the manager agreed with me. I would call them if I was you ask to speak with a manager. As he also said that they are done in date order unless they have a terminal illness then they get done first.

He also acknowledged that claims are going through much faster. I said to them that they introduced this no timescale policy 15th July so at the very least they shouldn't apply it retrospectively. He agreed with everything I said.

Show quote history

Interesting, I've called weekly since 15 weeks roughly (end of july) and always been told up to 25 weeks. I doubt the date order aspect only because 2 parents from my local support group, as well as my sister in law all have claims within the last 2 months that have had a decision!
I'll definitely be calling and asking to speak to someone higher up tomorrow, hopefully I won't be pushed off the phone like usual

LizzieLoulabell · 17/09/2025 21:48

COC SD 17/3 spoke to a lovely gent today couldn’t give me a date as to when but did say we where the later end of the wait and soon but soon could be weeks could be another month.

Happyhayley51 · 17/09/2025 22:11

Irongirl71 · 17/09/2025 11:06

So, I've just called up to get an update on a nc. They've said that im looking at next year on a decision and that there is no timescale. This was after she tried gaslighting me, when I said that July's claims are now being done. She said don't believe anything you read on the forums.

I asked her if she had read the post from other people stating that they have had nc approved. She said no I said so don't gaslight me. And don't make out that I don't have the capacity to understand if someone's lying about getting there July claim approved.

I don't mind the wait. But they cant be sending texts that its 25 weeks then approve claims within 11 weeks . Then state to others that there is now no timescale.

Anyway waiting for a manager to call me now as im going to raise this as a complaint

Surely they have to have some kind of service level to adhere to. I've ne her known any company that doesn't have to issue service timescales.

So.my sd for nc was 21st July called on monday was told it was in a holding que. Tuesday was sent a generic 2nd letter stating decision times are longer than usual and to expect a wait or another 15 weeks. Today recieved a message stating my child qualifies called up to see rates was told she couldn't see them. I mentioned I had a meeting with work coach later and she apologised and told me the rates ect. You just have to push them they know but very reluctant.good luck your time will be soon.

xxstac3yxx · 17/09/2025 22:20

Hi, so my sons COC was accepted and I am just a little confused, will his payment days be moved? He was last paid on the 26th of august. Confused how this works now his rate has gone up. 😅 sorry if it’s a super daft question.

Curlycookie5 · 17/09/2025 22:43

xxstac3yxx · 17/09/2025 22:20

Hi, so my sons COC was accepted and I am just a little confused, will his payment days be moved? He was last paid on the 26th of august. Confused how this works now his rate has gone up. 😅 sorry if it’s a super daft question.

The payment will stay on the same date and day you normally receive payment, the award week is Wednesday to Tuesday that why it say from Wednesday. I’m surprised you haven’t been backdated to when you called for forms though 🤔 and the first part only getting care not mobility for the first 3 weeks? Why?

ProudZebra · 17/09/2025 22:43

LocoCoco13 · 17/09/2025 15:24

I just asked my sister who had tribunal and she said she heard nothing until the date was set and it took around 1 year

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So I guess they told her a date quite a bit In advance? Did she attend in person coz I’ve heard the wait time is longer if you do?

xxstac3yxx · 17/09/2025 22:49

Curlycookie5 · 17/09/2025 22:43

The payment will stay on the same date and day you normally receive payment, the award week is Wednesday to Tuesday that why it say from Wednesday. I’m surprised you haven’t been backdated to when you called for forms though 🤔 and the first part only getting care not mobility for the first 3 weeks? Why?

Edited

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That’s good to know, was wondering if it would change. They did backdate the payment, but only started the backpayment for mobility in may when he turned 3. I think thats why there is two different award dates. I’m terrible with all this stuff 🤣

Curlycookie5 · 17/09/2025 22:57

xxstac3yxx · 17/09/2025 22:49

That’s good to know, was wondering if it would change. They did backdate the payment, but only started the backpayment for mobility in may when he turned 3. I think thats why there is two different award dates. I’m terrible with all this stuff 🤣

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Oh that makes sense, I thought it seems strange them not awarding it for the first 3 weeks. How long did they award him for? I’m still waiting 🙄 they just say they can’t tell me a timeframe for COC when I call.

LocoCoco13 · 17/09/2025 23:31

ProudZebra · 17/09/2025 22:43

So I guess they told her a date quite a bit In advance? Did she attend in person coz I’ve heard the wait time is longer if you do?

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I think she got told a few weeks in advance and yeah she attended in person

xxstac3yxx · 18/09/2025 00:58

Curlycookie5 · 17/09/2025 22:57

Oh that makes sense, I thought it seems strange them not awarding it for the first 3 weeks. How long did they award him for? I’m still waiting 🙄 they just say they can’t tell me a timeframe for COC when I call.

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Honestly I was a little disappointed, they didnt change the date the award ends, it’s 2027. Do you usually get the same person when you call by any chance?

Curlycookie5 · 18/09/2025 05:35

xxstac3yxx · 18/09/2025 00:58

Honestly I was a little disappointed, they didnt change the date the award ends, it’s 2027. Do you usually get the same person when you call by any chance?

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No it’s been a different person each time, some are miserable and some are helpful but as soon as the see it’s a COC they say they can’t give out wait times or information anymore. You would think they would give a longer award length when a child is on the highest care and mobility rate. I’m due to receive a renewal form in December and she will also be 5 in December so I’m hoping they take this coc as applying for mobility and a update so we don’t have to do the renewal.