DLA wait times 75

[s39]

MR- Mandatory Reconsideration
NC- New Claim
COC- Change of Circumstances
SD- Scan Date
LRC- Low Rate Care
MRC- Middle Rate Care
HRC- High Rate Care
LRM- Lower Rate Mobility
HRM- Higher Rate Mobility

Im.waiting on march

Hi ya

there is a few of us still waiting from 22/1 scan date for MR so you prob are in for a really long wait!

Its awful now they won’t even give a timescale anymore

Are you going call today x

I called yesterday
They are driving me mad!

i can’t believe you haven’t heard yet and it was escalated.

It’s so frustrating!!!

im 21/1 and called Monday to be told still in holding que xx

Exactly it’s a complete joke they say anything to just get us off the phone!

We should no way have to chase like we are & I’ve seen someone people get told a decision has been made and still not told what it is after the longest wait!
I just keep hoping everyday for a text message from them.

I’m just wondering if there’s a complaints contact for DLA we can contact to speed things up.

I think there is a complaint email I’m sure how quickly they respond to it x

I’ve just looked online and we can raise a complaint with them and it needs to be opened and dealt with and given a response I think I might call and do that today 😂

How do we do that xx

Guidance on how to complain

1. Before you make a complaint
2. Contact the office you’ve been dealing with
3. Ask for your complaint to go to a senior manager
4. Wait for our final response
5. Contact the Independent Case Examiner

Worth a try x

I think I’m going to call them this afternoon check for an update and if nothing think this will have to be next step

How often to people call for an update ? I know when I first applied I couldn’t help calling but have held off this time (MR) and only called once and part of that was to check they had received some additional evidence. I’m tempted to call today (it’s 25 weeks tomorrow)

Just called … so impatient ! No update and not with a DM :(

Same old message not to contact them etc it’s so annoying isn’t it
I’m going to call this afternoon and then raise a complaint

Yes… the lady was nice enough but quite insistent that I didn’t need to call again :p

There doesn’t seem to be many awards this last couple of weeks 🤔 and the wait times seem to be increasing again, I wonder if some DMs have taken time off for the school holidays?

Not mr related but I phoned yesterday she bascally said no.awards have been done there still.doing feb so I said y is may showing up as new claims so.i.said about fb and mums net she said don't always believe what people say lol I.was.like y would people lie i.just made a point as mines march and mays being done clearly not date order lol hoping all the people waiting in the 25+ week mark hear soon as its getting.silly

If DLA text to say theyve received the form, can I then take this as the S/D? Have not yet received the letter

Just seen this on FB:

Positive MR

Finally!! After 30 weeks exactly from the MR date- 7/1/25, my boy has been awarded what he deserves!

I got a phone call this afternoon from a lovely lady who called to check my bank details the same, as she had awarded the HRM under SMI as (he was initially given LRM). She only asked if the name of my bank was the same - I didn't need to give any further details or anything.

She's also lengthened his award from 5yrs to 11years! Thats up until his 17 birthday- so I won't have to go through this horrible process again with DLA. It'll be PIP by that stage. 💙

Just called and still not with DM

Oh wow that’s great news but 30 weeks wait! Looks like we got another 2 weeks

The whole waiting is lissing me off and causing me a pot of anxiety im not going to lie, and I just know for a fact theyll make me take them to tribunal and then thats another year + waiting

I feel the same, last thing I want to do is a tribunal after all this wait, getting all the information etc, it’s a joke honestly