I just rang and the lady sounded fed up of having to talk to people. but as a call handler, this is your job. I sent the birth certificate last week wednesday along with hospital letters-diagnosis report from consultant and a copy of her prescription, I thought they would have got it by now.
She asked if i sent it first class or recorded delivery and I then informed her that I sent it by the envelope that they provided as well as additional information. she gave me the same spiel as the other person, how it takes 2 weeks to upload onto the system and to wait two more weeks. yet the person i spoke to on monday said call back Friday 27th and it will probable be on there then. I then asked if I can have an update on the progress of my dc claim and she said its in a queue to be looked at , eh!!!!!! this is why other people on this thread say that they tell you different things!!!
I asked sorry, its in a queue to be looked at and she said yes by case manager and they will make the decision by October?????
i thought it goes in this order
-scanned on to system
-waiting queue for case manager
-with case manager
-waiting queue for decision maker
-with decision maker
-payment team
am i wrong????
anyway she said it hasnt even been looked at, yet the other chap the other day said it has been looked and is in the holding queue for dm. yet she says holding queue for case manager, and they make the decision.... you what!!!! then she said youre in an october queue.... what the hell, 25 weeks is september since my scan date of 01-04
just goes to show different people say different things and you get rushed off the phone.
dont feel like calling back now to next week, its strange. one says one thing and another one says something else.
i was excited, now my excitements died down a bit.
happy to see the other awards however, amazing some were just 12 and 14 weeks.