Hi all, I am completely new to these boards so forgive me if I get any terminology wrong.
I have had acknowledgement by letter that my first application for DLA for my son was accepted on 8/2 - unsure if that's what people are referring to as the scan date?
I've not had any texts although I know they have my mobile number as I had to give it to go through security. I had a second letter in March to tell me the waiting time was 15 weeks.
I called the number on the letter today as this is 15 weeks + 2, to be told that the waiting time is now 20 weeks. So I should only call back if I don't hear by 27 June.
I asked if there was any more info about what stage the claim was at and was told very clearly, no.
I'm seeing lots of people here who seem to have been given much more detailed info about where their claim is at in the process so now I am wondering if I should have asked different questions, called a different number or if I just got a slightly unhelpful call centre person. He wasn't rude or anything, but was quite brisk.
Any insights welcome 🙂