Really, thats quite a long time over a week for it to be prioritised,hope she hears soon, like I said I was prioritised yesterday morning and I rang up earlier and they said it is definitely with a DM but she hasn't made a decision yet, I'm on call again 😬 might ask for the DMs name and see what they say, they tell you different things all the time, hoping they don't need to contact school as it's school holidays and I sent evidence from her class teacher xx