Can anyone please advise me? Or know anything about renewals. I am SO SO stressed also due dc3 any day now I can barely think straight and have so much going on. This is the first time I’ve done a renewal
Eldest was awarded for 2 years ending 20/06/2024. LRC LRM. Diagnosed autistic
I received renewal form sent back and my scan date is 06/03/2024
I rang about 3 weeks ago to check progress and was told was with a DM and to call back next week.
called following week to be told it hasn’t been to a DM and is “on the pile” and to call back next week.
called today to be told by the most unhelpful call handler so far almost nothing, other than “I will hear before it’s due to end”
I was due and received normal payment today my next payment takes us to 25/06/24 so award no longer relevant then. What happens with payment owed from today to 20/06 when award ends?
i am panicking now 1 he's lost his award
2 it’s going to run out before they’ve looked at it and 3 about disabled child element on uc if he’s lost his award I’m going to end up owing them money. I know their letters are never prompt and I asked today if I was able to get text updates instead but he basically just fobbed me off and said you’ll get a letter once a decision is made. I’m so so fed up of all this 😢