So I cracked and called again this morning! Scan date 4/1.
Are they just making it up as they go along? It's so stressful!
Friday they told me it's with a decision maker and it might take another 1-2 weeks for a decision.
Monday they said that claims are taking 20 weeks and not to bother calling for updates.
Tuesday they said that it had gone to a decision maker on Monday and I should hear within a week.
Today (Thursday) they said it's not with a decision maker and it's taking around 18 weeks to go to decision makers so not to bother calling for another few weeks.
I'm sorry but what is going on?? I just want to know what the status is. They clearly aren't using the same system or on the same page, it appears that all the call handlers are just making things up as they go along! It's so stressful!