Yeah I kind of take what they say with a pinch of salt lol I told them the reason I'd called is I've a UC meeting and they're pushing me for 35 working hours, not strictly a lie lol and he did say feel free to ring up as many times as you need to. So I'm not worrying it's a decline, as if he knew that information why tell me to keep calling whenever I wanted lol Just really don't want to get stuck on hold for hours like Friday just to be cut off, although I do feel the decision could now be made between the morning an afternoon at this point but hey ho!